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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $54,000.00 - $56,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Complimentary shuttle services
Professional Development
Job Description
Delta Hotels Celebration Orlando is a premier hotel resort located near the charming town of Celebration, Florida. Set on 20 acres of lush tropical gardens, this resort offers guests a tranquil and enchanting atmosphere in close proximity to major attractions such as Walt Disney World, which is just one mile away, Universal Studios, and ESPN Wide World of Sports. The hotel is dedicated to providing its guests with superior services and convenience, highlighted by complimentary shuttle services to key theme parks, emphasizing its commitment to a seamless and enjoyable guest experience. With a reputation for excellence in hospitality, Delta Hotels... Show More
Job Requirements
- Associate's diploma or Bachelor’s degree in hotel management, hospitality, or related field preferred
- 2-5 years of branded hotel operations experience required
- Prior supervisory or assistant front office management experience preferred
- Excellent communication and interpersonal skills required
- Strong leadership and team-management abilities required
- Problem-solving and conflict-resolution skills required
- Ability to multitask in a fast-paced environment required
- Proficiency in hotel property management systems such as Opera, OnQ, Cloudbeds required
- Basic knowledge of reservations, revenue management, and night audit procedures required
- Comfortable with Microsoft Office (Excel, Word, email systems) required
Job Qualifications
- Associate's diploma or Bachelor’s degree in hotel management, hospitality, or related field
- 2-5 years of branded hotel operations experience
- Marriott experience preferred
- Prior supervisory or assistant front office management experience preferred
- Excellent communication and interpersonal skills
- Strong leadership and team-management abilities
- Problem-solving and conflict-resolution skills
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organization
- Proficiency in hotel property management systems such as Opera, OnQ, Cloudbeds
- Basic knowledge of reservations, revenue management, and night audit procedures
- Comfortable with Microsoft Office (Excel, Word, email systems)
Job Duties
- Handle the front desk budget and order office supplies as needed
- Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
- Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
- Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
- Gather financial information and generate occupancy reports for the general manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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