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Hotel Front Desk Receptionist at Comfort Inn & Suites Cedar Hill Cedar Hill, TX
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
Job Description
Comfort Inn & Suites Cedar Hill is a welcoming and guest-centered hotel located in Cedar Hill, Texas, known for its commitment to providing exceptional hospitality and comfortable accommodations. As part of the globally recognized Comfort Inn brand, this establishment offers travelers a consistent and reliable experience with a focus on convenience, comfort, and friendly service. The hotel caters to a wide range of guests, including business travelers, families, and tourists, providing amenities such as free Wi-Fi, complimentary breakfast, fitness centers, and well-appointed rooms designed to ensure a restful stay.
The position available is for a Hotel Front Desk Receptionis... Show More
The position available is for a Hotel Front Desk Receptionis... Show More
Job Requirements
- high school diploma or equivalent
- minimum 1 year of experience in hotel industry or related customer service role
- proficiency in Microsoft Office and hotel reservation management software
- excellent communication and problem-solving skills
- ability to manage multiple tasks efficiently
- strong organizational and time management abilities
- friendly and professional demeanor
Job Qualifications
- has experience answering telephone calls and troubleshooting stressful situations
- 1+ year of hotel industry experience or related job preferred
- possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- high school diploma, GED, or equivalent
- has previous experience or working knowledge of Microsoft Office and reservation management systems
Job Duties
- handle customer complaints as necessary
- welcome, register, check-in, and check out guests staying at the hotel
- provide keys and room numbers
- record credit card information
- work with housekeeping staff to ensure rooms are ready for new guests
- manage room bookings in-person, online, and through incoming calls
- answer inquiries about guests' needs including questions about available rooms, amenities, room rates, special requests, and rewards programs
- perform regular bookkeeping duties and ensure hotel guest information is current and correct
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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