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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Job Description
Best Western Premier Bridgewood Resort Hotel is a prominent and locally owned hospitality establishment located in Neenah, WI, known for its exceptional service, quality dining experiences, and strong dedication to the community. Situated in the vibrant Fox Cities area, this resort hotel and conference center offers distinguished accommodations and facilities that cater to both leisure and business travelers. The hotel prides itself on fostering a supportive and growth-oriented work environment that emphasizes personal and professional development. Employees here enjoy a culture that values teamwork, excellence, and creating memorable experiences for guests in every interaction.
The Front Desk Agent... Show More
The Front Desk Agent... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to work flexible hours including weekends and holidays
- Excellent communication and interpersonal skills
- Basic computer proficiency
- Professional and approachable demeanor
- Ability to handle multiple tasks under pressure
Job Qualifications
- Hospitality or customer service experience preferred
- Fluent in English (additional languages a plus)
- Professional appearance and a friendly, service-oriented demeanor
- Strong communication skills
- Basic computer knowledge
- Familiarity with Microsoft Office
- Ability to multitask effectively in a fast-paced environment
Job Duties
- Greet guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries
- Handle phone and email communication professionally and in a timely manner
- Offer information on hotel amenities, local attractions, and dining
- assist with recommendations and reservations
- Process payments, manage reservations, and balance cash and credit reports
- Address and resolve guest concerns, striving for complete guest satisfaction
- Keep the front desk, lobby, and back office organized and clean
- Follow security protocols for room keys and property
- Work collaboratively with team members to fulfill special requests and provide exceptional service
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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