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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Weekend Shifts
Fixed Shifts
Benefits
Team member swim days
Daily use of hotel fitness center
discounted hotel stays
Discounted meals at Batley’s Grill & Bar
Holiday pay
Aflac Supplemental Insurance
Paid Time Off
401k retirement account
Health insurance plans
Job Description
The Best Western Premier Bridgewood Resort Hotel & Conference Center is a well-established and locally owned hospitality leader located in Neenah, Wisconsin, within the scenic Fox Cities region. Renowned for its outstanding service, quality dining experiences, and strong community commitment, the hotel offers guests a blend of comfort, elegance, and memorable experiences. As part of the Best Western Premier collection, Bridgewood Resort Hotel combines the trusted Best Western brand reputation with personalized service created by its dedicated team. The hotel prides itself on fostering a welcoming, growth-oriented work environment that supports both personal and professional development for its employees. With... Show More
Job Requirements
- Read, write, and speak English fluently
- Write legibly
- Neat, well-groomed appearance
- Must have flexible schedule to include weekends
- Hospitality or customer service experience preferred
- Strong communication skills
- Basic computer knowledge
- Ability to multitask in a fast-paced environment
Job Qualifications
- Read, write, and speak English fluently
- Write legibly
- Neat, well-groomed appearance
- Professional appearance and a friendly, service-oriented demeanor
- Hospitality or customer service experience preferred
- Strong communication skills
- Basic computer knowledge
- Familiarity with Microsoft Office
- Ability to multitask effectively in a fast-paced environment
Job Duties
- Greet all guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries
- Carry-out front desk responsibilities and clerical duties including checking guests in and out, balancing reports, cash and credit cards, taking and processing reservations, operating the PMS and switchboard
- Provide a concierge level of guest assistance with information on hotel amenities, local attractions, and dining
- assist with recommendations and dining, event and service reservations
- fulfill special requests in person or with staff assistance
- Process payments, manage reservations, and balance cash and credit reports
- Address and resolve guest concerns to strive for complete guest satisfaction
- Demonstrate professional and effective communication skills and basic math aptitude
- Ensure room status is up-to-date and notify maintenance of room repairs immediately
- Maintain a neat and clean appearance at the front desk, lobby, and back office areas
- Follow security protocols for room keys and property
- Work collaboratively with team members to fulfill special requests and provide exceptional service
- Represent company in a friendly and professional manner
- Understand operation of hotel and room/suites equipment and amenities and assist guests in usage
- Perform all other related duties assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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