Hotel Front Desk Agent

Kansas City, KS, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Range $14.00 - $18.00

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Employee assistance program

Flexible Schedule

Job Description

Avion Hospitality is a reputable hotel management company known for operating distinctive and dynamic hotels across various locations. With a strong commitment to delivering exceptional guest experiences, Avion Hospitality focuses on maintaining high standards of service, quality accommodations, and fostering a positive and collaborative work environment. The company prides itself on its dedication to hospitality excellence, providing guests with comfortable stays complemented by outstanding customer service.

The Front Desk Agent position at Avion Hospitality plays a pivotal role in enhancing the guest experience from the moment of arrival through to departure. This role is designed for individuals who are pas... Show More

Job Requirements

high school diploma or equivalent
experience in a hotel or related field preferred
positive and upbeat personality with desire to deliver outstanding customer service
ability to multi-task and be detail-oriented
strong problem-solving skills
clear communication skills
ability to evaluate and select among alternative courses of action quickly and accurately
ability to work well under stress
effective workplace problem handling skills
strong listening and clarification skills
basic arithmetic skills
ability to perform numerical operations
ability to read, comprehend and write simple instructions and correspondence
logical thinking skills
operational knowledge of Microsoft Office suite
willingness and ability to work varied schedule including evenings, nights, weekends and holidays
understanding of hotel products and guest services
ability to participate in creating an enjoyable work environment

Job Qualifications

high school diploma or equivalent
college course work in related field helpful
experience in a hotel or a related field preferred
possess a positive and upbeat personality with a desire to deliver outstanding customer service
demonstrate the ability to multi-task, be detail-oriented, and problem solve
ability to convey information and ideas clearly
ability to evaluate and select among alternative courses of action quickly and accurately
ability to work well in stressful, high-pressure situations
effective in handling workplace problems including anticipating, preventing, identifying and solving problems
effective at listening to, understanding and clarifying issues raised by co-workers and guests
ability to work with financial information and data including basic arithmetic functions
ability to perform numerical operations such as counting, adding, subtracting, multiplying and dividing
ability to read, comprehend and write simple instructions, short correspondence and memos
ability to use logic to define problems, collect information, establish facts, draw conclusions and interpret information
operational knowledge of Microsoft Office suite
willingness and ability to work varied schedule including evenings, nights, weekends and holidays
holds an understanding of hotel products and guest services
ability to participate in creating an enjoyable work environment

Job Duties

Approach all encounters with guests and associates in a friendly, service-oriented manner
maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
comply at all times with Avion Hospitality policies, standards and regulations to encourage safe and efficient hotel operations
greet and welcome all guests approaching the Front Desk in accordance with Avion Hospitality standards
maintain a friendly and warm demeanor at all times
maintain proper operation of the telephone switchboard and ensure that all Avion Hospitality performance standards are met
handle requests for information, mail and messages in an efficient and courteous manner
answer guest inquiries about hotel service, facilities and hours of operation
answer inquiries from guests regarding restaurants, transportation, entertainment, etc
establish and maintain good communications and teamwork with fellow associates and other departments within the hotel
be aware of all rates, packages and special promotions
be familiar with all in house groups
be aware of closed out and restricted dates
obtain all necessary information when taking room reservations and follow rate quoting scenario
be familiar with all Avion Hospitality policies and house rules as well as hospitality terminology
have knowledge of and assist in emergency procedures as required
handle check-ins and check-outs in a friendly, efficient and courteous manner
fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms
use proper two-way radio etiquette at all times when communicating with other associates
as needed, deliver guest items such as luggage, newspapers, messages, packages, amenities, or other items requested by guests or team members
maintain an up to date working knowledge of all property amenities as well as any special events, local area attractions and things to do around the hotel
perform other duties as assigned, which may include, but is not limited to the following: helping coworkers in other areas of the hotel, maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Job Location

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please contact the employer.

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