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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $20.75
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Professional development opportunities
Job Description
Agua Caliente Resort Casino Spa is a renowned luxury resort and casino destination located in Palm Springs, California. Known for its upscale amenities, exceptional service, and vibrant entertainment offerings, Agua Caliente Resort Casino Spa provides guests with an unforgettable experience combining relaxation, gaming, and cultural richness. The resort features elegant accommodations, diverse dining options, a full-service spa, and a dynamic casino floor that caters to both casual visitors and high-stakes players. Recognized as a leader in the hospitality industry within the region, the resort emphasizes impeccable customer service and a strong cultural connection to the Agua Caliente Band of Cahuilla... Show More
Job Requirements
- High school diploma/g.e.d
- must have a minimum of two years hotel front office experience and or one-year concierge experience
- experience in a Forbes 4 star / AAA 4 diamond hotel preferred
- casino environment a plus
- excellent organizational, communication and interpersonal skills
- possess friendly and outgoing personality, enjoys dealing with and will be willing to provide a memorable guest experience
- use of hotel software (pms), windows, xp, excel, word and other computer softwares
Job Qualifications
- High school diploma/g.e.d
- minimum of two years hotel front office or one-year concierge experience
- experience in a Forbes 4 star / AAA 4 diamond hotel preferred
- excellent organizational skills
- strong communication and interpersonal abilities
- friendly and outgoing personality
- proficiency with hotel software including PMS and Microsoft Office
- willingness to provide extraordinary guest service
- knowledge of local area and resort amenities
- ability to maintain confidentiality and operate under pressure
Job Duties
- Welcome and acknowledge all guests using the components of our ACE Culture
- address all guests by name, anticipate their needs and show a genuine interest in all conversations
- maintain our ACE Service standards in all situations
- know the resort, amenities and services offered in the most intimate detail
- have extensive knowledge of the ACE Club to include our top 100 VIP players
- work closely with casino hosts to ensure VIP players are receiving extraordinary service
- possess the ability and knowledge of the city to make external recommendations to guests for restaurants, shows, historical sites, attractions and Tribal entities
- participate in resolving guest issues and/or suggesting alternatives while remaining calm, using good judgement and follow through
- work cohesively with team members in other departments with guest satisfaction always in mind
- maintain confidentiality of guest information and pertinent hotel data
- ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions
- assist guests in booking outside transportation to include printing airline boarding passes when necessary
- offer options/planning for special occasions prior to guest arriving on property
- perform as a lobby ambassador in particular during peak times
- assist VIPs with check in/out, bell service, facility needs, gaming requests, housekeeping, etc.
- coordinate with the hotel or assistant hotel manager daily on the room status/selling strategy of the hotel to include all group block requirements
- monitor all activity in the business center
- be knowledgeable of all emergency procedures, fire alarm signals and OSHA regulations
- ensure control/protection of all company assets
- can refer guests to our sister property, Agua Caliente Palm Springs (ACPS) through the proficiency of their amenities
- promptly answer telephone with the appropriate greeting and departure in a professional tone
- must adhere to all Tribal Ordinance, Regulations, and the ACRM and ACPS System of Internal Controls, and Standard Operating Procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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