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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
Loews Regency New York Hotel stands as a beacon of luxury and timeless elegance in the heart of midtown Manhattan. With a storied history spanning over 50 years, this iconic hotel expertly combines its classic Art Deco architecture with modern comfort and service excellence. Renowned for its dedication to personalized guest experiences, the property embodies a blend of sophisticated design and functional hospitality that caters to a discerning clientele. Located on Park Avenue, the Loews Regency New York offers a distinguished setting where tradition meets innovation, making it a preferred destination for travelers seeking an elevated urban retreat. The hotel... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or concierge services preferred
- Strong knowledge of local attractions and the hotel facilities
- Excellent communication skills
- Ability to multitask and handle stressful situations
- Friendly and courteous demeanor
- Ability to work flexible hours
Job Qualifications
- High school diploma or equivalent
- Proven experience in concierge or guest service roles preferred
- Strong knowledge of local area and attractions
- Excellent communication and interpersonal skills
- Ability to provide personalized guest services
- Professional attitude and appearance
Job Duties
- Greets guests in a warm, friendly, and professional manner
- Familiar with all hotel facilities, room types, food and beverage outlets, recreational activities, and emergency procedures
- Familiar with local dining, shopping, and entertainment offerings
- Is completely conversant in all information in the Concierge Fact Book
- Answers guest questions about the hotel and local area, researching and providing prompt and professional follow-up information
- Becomes familiar with guest names and acknowledges them by name
- Serves each guest on a one-to-one basis with utmost courtesy
- Personalizes all services and anticipates guest requests whenever possible
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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