Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $12.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Job Description
Grand Casino Hotel & Resort is a prominent hospitality destination known for its excellent amenities, including a top-tier casino, luxury hotel accommodations, diverse dining options, and a variety of entertainment and hospitality services. Situated within the vibrant entertainment landscape, the resort offers guests a memorable experience through its exceptional customer service, dynamic environment, and attention to detail. With a focus on delivering the highest quality hospitality, Grand Casino Hotel & Resort prides itself on fostering a welcoming atmosphere for all guests, making it a premier choice for travelers and visitors seeking leisure and entertainment in the region. The facility operates... Show More
Job Requirements
- Proof of liquor license or receipt of application is due by first day of employment
- Employment is conditional based on obtaining the liquor license
- Ability to provide excellent customer service
- Ability to stand and walk for extended periods
- High school diploma or equivalent
- Previous experience in a hospitality environment preferred
- Ability to communicate clearly and effectively
- Friendly and approachable demeanor
- Willingness to work flexible hours including nights, weekends and holidays
Job Qualifications
- Knowledge of the principles applied in the hospitality industry regarding how to make every dining experience a pleasant and memorable one for the guests and customers
- Knowledge of scheduling and coordinating the flow of guests and customers from entry to exit
- Ability to memorize names and recognize regular guests and greet by name
- Knowledge of appropriate and inappropriate methods of greeting guests and customers
- Knowledge of public health prescribed methods of hand washing, and principles of cross contamination, and food borne, air borne and cleaning cloth borne bacteria and microbe control
- Knowledge of the demographics of the surrounding area, state and region
- Knowledge of the history of the Citizen Potawatomi Nation
- Knowledge of the total amenities offered by the property
- Knowledge of appropriate and professional grooming, hygiene, dress and appearance
- Must have exceptional patience and public relations skills
Job Duties
- Minimize confusion and disorderly sequence of guests and customers being welcomed, seated and served
- Enforce the chronological reception of guests and customers being received and served
- Ensure that all tables and dining areas are properly arranged and cleaned for the next patron's use
- Revisit each table after guests and customers are seated to ensure that waiters/waitresses are providing the appropriate level of attention and service
- Coordinate all reservations when required
- Provide information regarding the Citizen Potawatomi Nation, Casino, Restaurant, Hotel, Shops on the property, directions to other destinations, schedules of activities, and any other information needed by the guests and customers
- Ensure that wait staff is courteous and professional toward the guests, customers and to one another
- Project a positive and friendly attitude at all times
- When possible, open the front door for guests entering or leaving the restaurant
- When immediate seating is limited, record guest names and number of people in party
- Call out name and number of party when tables become available
- Provide guests with estimated waiting time
- Accommodate special seating requests for guests whenever possible
- Seat guests based on guest preferences and balancing of customer flow in service stations
- Upon seating, offer guests a menu and inform them of their server's name
- Inspect table for proper presentation and completeness
- Relay messages to servers and bus persons as needed
- Thank guests as they leave and invite them to return
- Must have exceptional patience and public relations skills
- Any additional duties as assigned by the Restaurant Manager, Food and Beverage Director, General Manager, Business Committee or representative of upper management
Job Qualifications
Experience
No experience required
Job Location
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