Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $12.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Job Description
The Grand Casino Hotel & Resort, owned and operated by the Citizen Potawatomi Nation, stands as a premier destination for entertainment, dining, and hospitality in the region. Known for its vibrant casino, luxurious hotel accommodations, diverse restaurants, and shopping venues, the resort serves a wide range of guests including local visitors, international tourists, dignitaries, and tribal members. The establishment prides itself on delivering high-quality experiences that honor the rich heritage of the Citizen Potawatomi Nation while promoting a welcoming and professional atmosphere. With a commitment to exceptional service and customer satisfaction, the resort nurtures a dynamic work environment that values... Show More
Job Requirements
- Proof of liquor license or receipt of application by first day
- Ability to work full-time hours
- Previous experience in hospitality or customer service preferred
- Good physical stamina to walk and perform minimal lifting
- Ability to work under supervision and follow procedures
- Strong interpersonal skills
- Availability to comply with health and safety regulations
- Willingness to work in a restaurant environment
- High school diploma or equivalent preferred
Job Qualifications
- Knowledge of hospitality industry principles for quality dining experiences
- Ability to schedule and coordinate guest flow
- Basic math skills for computing charges and adjustments
- Memorization skills to recognize and greet regular guests
- Knowledge of proper guest greeting methods and avoiding undue familiarity
- Understanding of public health requirements including handwashing and contamination control
- Knowledge of local demographics and Citizen Potawatomi Nation history
- Familiarity with resort amenities
- Professional grooming, hygiene, and dress standards
- Excellent public relations and communication skills
- Ability to maintain composure and patience in busy environments
Job Duties
- Graciously greet and welcome guests and customers
- Minimize confusion and disorderly sequence of guests being seated and served
- Enforce the chronological reception of guests and customers
- Ensure tables and dining areas are properly arranged and cleaned
- Revisit tables to ensure appropriate attention and service from wait staff
- Coordinate reservations when required
- Provide information about the Citizen Potawatomi Nation, Casino, Restaurant, Hotel, Shops, directions, and activity schedules
- Ensure wait staff are courteous and professional
- Maintain a positive and friendly attitude
- Open the front door for guests when possible
- Record guest names and party size when seating is limited
- Call out names and party numbers when tables become available
- Provide estimated waiting times
- Accommodate special seating requests
- Seat guests based on preferences and service flow
- Offer menus and inform guests of their server’s name
- Inspect tables for presentation and completeness
- Relay messages between servers and bus persons
- Thank guests and invite them to return
- Perform additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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