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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.75 - $1.00
Work Schedule
Day Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Gym membership
Job Description
Glen Oaks Country Club, established in 1991, is a prestigious and award-winning gated community and country club located in West Des Moines, Iowa. Renowned for its excellence, Glen Oaks was previously recognized as the number one golf course in the State of Iowa by Golf Digest. Spanning an impressive 532 acres, the club combines a scenic golf course designed by the famous Tom Fazio with luxury residential living, creating an exclusive environment shared by a close-knit group of families and friends. The club's offerings extend beyond golf to include a resort-style aquatics park, a patio bar and ice cream shoppe,... Show More
Job Requirements
- High school diploma or equivalent
- Previous host/hostess experience preferred
- Strong communication skills
- Ability to work on feet for extended periods
- Ability to lift up to 50 pounds
- Professional appearance
- Ability to handle stressful situations
- Basic computer skills
- Availability to work flexible hours including evenings and weekends
Job Qualifications
- Host/hostess experience preferred
- Strong communication skills
- Excellent guest relations abilities
- Knowledge of service routines
- Ability to use point of sale systems
- Familiarity with menu items
- Ability to manage reservations and seating charts
- Organizational skills
- Ability to remain calm under pressure
- Team-oriented mentality
- Professional appearance and demeanor
Job Duties
- Realize that service is our number one product at GOCC and upholding a standard of excellence in this area is your number one priority
- To be effective, organization is key and includes keeping the stand or reception desk clean and organized at all times
- Have a comprehensive knowledge of service routines
- Provide complete service to the members and guests according to the club’s mission statements and organizational goals
- Greet and seat members and guests and maintain order and cleanliness
- Be available throughout the shift to assist members with any questions, concerns, or requests as needed
- Have thorough knowledge of the phone system and can professionally answer the phone, take to-go and deliver orders, place calls on hold, and transfer calls when necessary
- Have thorough knowledge of the menu and the ability to accurately enter orders through the Jonas point of sale system
- Greet members and guests with a smile, use member names whenever possible, and provide coat check when necessary
- Suggest and describe various appetizers, entrees, desserts, alcoholic beverages, and wine to members and guests
- Coordinate food service involving communication between kitchen and service staff
- Complete opening, mid-shift, and closing duties as they pertain to your scheduled shift to maintain a smooth-running operation
- Make sure all menus are wiped down, free of spots or stains, and complete with up-to-date marketing
- Prepare the lounge space with mints, toothpicks, newspapers, and newsletters as needed
- Check with the receptionist to assure you have all reservations by 4 pm
- Check with assistant clubhouse manager to assure there are no large or private parties by 4 pm
- Plan out the seating chart and organize the reservations by 4:30 pm
- Ensure all table lighting, dining room shading, and music levels are maintained and adjusted at all times
- Greet guests, escort them to their table, pull seats out for ladies, and present menus as needed
- Make sure the server is aware members have been seated in their section promptly
- Keep counts for individual servers to ensure balance of work and members served at the end of the night
- Maintain constant contact with servers and the kitchen to orchestrate an effective night
- Occasionally check bathrooms for upkeep and contact housekeeping when necessary
- Say goodbye to all guests, ask about their dining experience, and relay comments to F&B Director or assistant clubhouse managers
- Set up and break down buffets and banquet/dining rooms and stock server stations
- Set/reset tables with silverware, glassware, and clean linens as needed
- Maintain and clean service-related equipment
- Be aware of club events and current information for salesmanship and professionalism
- Maintain a high level of visibility and equal association with all members
- Abide and adhere to the GOCC employee handbook
- Perform other duties as assigned
- Assist supervisors in setting up special events and parties throughout the club
- Promote high morale and enthusiasm among staff by providing a positive and team-oriented mentality both on and off the floor
- Provide a high level of cooperation and communication with all allied departments
- Communicate with clubhouse manager and assistant clubhouse managers about all member dining experiences to help promote the best possible service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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