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Job Overview
Compensation
Type:
Hourly
Rate:
Range $15.00 - $22.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible scheduling
Professional development opportunities
Retirement Plan
Job Description
This position is within a highly regarded restaurant or hospitality establishment known for its exceptional service standards and guest experience. The company prides itself on delivering a warm, welcoming atmosphere that leaves a positive and lasting impression on all visitors. As a part of an energetic and dedicated team, this role plays a crucial part in maintaining the smooth operation of the dining service and ensuring guest satisfaction at every touchpoint. Our establishment might be a fine dining restaurant, a vibrant bar-lab venue, or part of a larger hospitality property offering diverse dining experiences. The environment is fast-paced, and the... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or customer service
- excellent verbal communication skills
- ability to carry on natural conversations without sounding scripted
- availability to work breakfast, lunch, or dinner shifts including weekends and holidays
- basic computer skills to manage reservations
- ability to stand for extended periods
- strong attention to detail
- team-oriented mindset
Job Qualifications
- Previous experience in a host or customer service role
- strong interpersonal and communication skills
- ability to manage multiple tasks under pressure
- familiarity with reservation systems
- excellent organizational abilities
- friendly and approachable demeanor
- knowledge of restaurant and bar operations
- ability to handle difficult situations calmly and professionally
Job Duties
- Managing the shift reservations - ensuring service flows and guests' needs are met
- greet incoming and departing guests warmly with a genuine smile and eye contact
- direct hosts to escort guests to their assigned dining area
- present menus
- inform guests of basic information about offerings at the restaurant or other bar-lab venues on property or locally
- make reservations for guests inside and calling into the restaurant
- answer incoming calls to the restaurant and provide appropriate service
- manage the flow of guests into the dining and bar areas
- provide accurate wait times to incoming guests, if appropriate
- call guests to confirm reservations or answer questions, as necessary
- communicate with other hosts, guest tables, and/or special needs
- communicate guest notes to managers, kitchen, and service team by using chits
- tend to special guests' needs and requests
- protect establishment and patrons by adhering to all bar-lab policies and procedures, sanitation standards, safety, and alcohol control policies
- maintaining a strong and friendly presence at the door
- recognizing, welcoming, and noting restaurant regulars, VIP guests, and/or critics
- communicating to the kitchen the necessary information about guests and covers
- checking, securing, and returning guests' belongings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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