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Hospitality Specialist - FT (receptionist / admin assistant)
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.64 - $17.98
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
Job Description
Melrose Plaza is a community-focused facility dedicated to providing a welcoming and resource-rich environment for visitors and community members. It functions as a public-facing establishment that hosts various events, meetings, and community programs designed to empower individuals, strengthen families, and inspire communities. As part of a mission-driven organization affiliated with Goodwill, Melrose Plaza emphasizes inclusivity, hospitality, and exceptional service delivery. With its diverse amenities including meeting spaces, lounges, and visitor hospitality areas, Melrose Plaza serves as a hub for community engagement, outreach, and support services. The facility often hosts scheduled events ranging from small meetings to larger presentations, ensuring an... Show More
Job Requirements
- High school diploma or equivalent required
- Must be able to successfully complete any assigned Goodwill training within the required period of time upon employment
- Reliable transportation is required to commute to and from Melrose Plaza for scheduled shifts
- Personal vehicle usage is required for this position, including a reliable vehicle, a valid driver's license, and the ability to provide proof of insurance for driving on company business
- An acceptable motor vehicle record, based on Goodwill guidelines, is required for driving a personal or company vehicle
- Must provide a cell phone for specified work responsibilities, including the use of a phone-based application for authentication
- Must successfully complete a state background investigation and drug screen
Job Qualifications
- Strong verbal and interpersonal communication skills, with a friendly and professional demeanor
- Demonstrated customer service experience with the ability to prioritize and respond to guest needs effectively
- Proficient in Microsoft Office applications and basic office technology
- Familiarity with Melrose Plaza's layout, programs, and services, or ability to quickly acquire knowledge
- Capable of working independently or collaboratively in a team-oriented environment
- Reliable and punctual with a strong sense of responsibility
- Flexible availability, including the ability to work some evenings and weekends as required
- Maintains a professional appearance and represents Melrose Plaza with a high standard of hospitality
Job Duties
- Greet and welcome all Melrose Plaza visitors in a friendly and professional manner to create a positive first impression and provide general information about the facility and its services
- Conduct basic tours of Melrose Plaza, highlighting key amenities, meeting spaces, and available resources
- Respond to visitor inquiries via phone, email, or in-person regarding Melrose Plaza events, services, and facility usage
- Provide general administrative support as needed to assist with day-to-day operations of Melrose Plaza
- Support event planning and logistics, including scheduling, setup, guest registration, nametag distribution, and coordination for meetings, presentations, and special events
- Attend community events as assigned by Melrose Plaza leadership to represent the Plaza and support outreach efforts
- Maintain cleanliness and readiness of hospitality areas such as reception spaces, lounges, and waiting areas
- Submit facilities and IT help desk requests as needed and follow up on completion of tasks
- Coordinate visitor appointments, provide accurate directions, and ensure guests are guided to appropriate meeting rooms or areas
- Collect and record visitor feedback to support continuous improvement of the guest experience
- Assist visitors in connecting with available support services within Melrose Plaza or through designated referral platforms
- Track Melrose Plaza events attendance and accurately record in Salesforce database
- Perform other duties as assigned by management to ensure the smooth operation of Melrose Plaza and delivery of exceptional guest service
- Participate in training sessions, meetings, and company-related events as required
- Adhere to all Goodwill policies and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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