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Hospitality Services Supervisor

Job Overview

diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays

Job Description

Hilton is a globally recognized leader in the hospitality industry, renowned for delivering exceptional service and creating memorable guest experiences. With a diverse portfolio of properties ranging from luxurious full-service hotels to extended-stay suites and mid-range accommodations, Hilton has established itself as a household name synonymous with quality, comfort, and excellence. The company is committed to maintaining high standards of productivity and customer service, ensuring that each guest receives swift, efficient, and personalized attention during their stay. As an industry pioneer, Hilton continuously strives to innovate and lead by example, cultivating a culture that empowers employees and fosters professional growth.Show More

Job Requirements

  • High school diploma or equivalent
  • Proven experience in hospitality supervision
  • Strong interpersonal and communication skills
  • Ability to handle guest complaints professionally
  • Flexibility to work various shifts
  • Basic computer skills

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in hospitality or customer service roles
  • Strong leadership and communication skills
  • Ability to manage and motivate a team
  • Problem-solving abilities
  • Experience with staff training and evaluation

Job Duties

  • Assigns and instructs team members in details of work
  • Monitors lobby traffic to make staffing adjustments accordingly
  • Resolves customer complaints
  • Trains, supervises, schedules and assists in evaluating staff
  • Provides guest service, guidance and leadership to ensure consistent customer service is provided

Job Qualifications

Experience

Mid Level (3-7 years)


Job Location

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