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Homewood Suites Wilmington Mayfaire - Front Desk Agent
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
This job opening is for the position of Front Desk Agent at a hospitality establishment located near Wrightsville Beach, within close proximity to Mayfaire Town Center and several local attractions such as Airlie Gardens, the USS North Carolina Battleship, Screen Gems Studios, and downtown Wilmington. The hotel prides itself on offering conveniences like free hot breakfast, complimentary WiFi, and social evening events from Monday to Thursday, embodying a welcoming and guest-centric atmosphere. As a hotel, it caters to both leisure and business travelers, providing a comfortable and inviting environment that fosters memorable experiences through attentive service and high-quality amenities.
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Job Requirements
- High school diploma or equivalent
- prior experience in hospitality or customer service preferred
- ability to work flexible hours including evenings and weekends
- proficiency in hotel management software
- basic computer skills including Microsoft Office
- excellent verbal and written communication skills
- strong organizational skills and attention to detail
Job Qualifications
- High school diploma or equivalent
- experience in a hotel or related field preferred
- familiarity with hotel management software
- proficiency in Microsoft Office suite
- excellent communication and interpersonal skills
- ability to multitask and work in a fast-paced environment
- strong problem-solving abilities
Job Duties
- Greet guests warmly and manage check-ins and check-outs efficiently
- respond to guest inquiries and requests promptly and professionally
- manage reservations and maintain accurate records
- process payments and maintain financial accuracy
- coordinate with hotel departments to fulfill guest needs
- resolve guest issues and complaints with quick problem-solving skills
- maintain organization and communication flow at the front desk
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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