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Homewood Suites Corpus Christi Assistant General Manager
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company with an extensive portfolio valued at over $15 billion, encompassing more than 400 hotels across North America, Europe, the Caribbean, and Latin America. Recognized for its innovation in the hospitality industry over the past three decades, Highgate has built a reputation for developing and managing a diverse range of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. The company leverages cutting-edge revenue management tools to anticipate market trends and optimize financial performance, positioning itself as a trusted partner for top ownership groups and renowned hotel... Show More
Job Requirements
- At least 5-6 years of progressive hotel experience
- Bachelor's degree preferred
- Willingness to work long hours
- Ability to communicate effectively with all levels of employees and guests
- Attentive, friendly, courteous, and service-oriented manner
- Multitasking and prioritizing skills
- Attendance at required meetings and trainings
- Participation in M.O.D. coverage
- Compliance with Highgate Hotel standards for appearance and grooming
- Ability to maintain confidentiality
- Capability to handle physical demands including light work up to 20 pounds
- Effective problem-handling skills
- Ability to understand and evaluate complex information
- Commitment to regular attendance and punctuality
- Willingness to perform duties as assigned by management
Job Qualifications
- At least 5-6 years progressive experience in the hotel industry
- Bachelor's degree preferred
- Strong verbal and written communication skills
- Effective listening and problem-solving abilities
- Ability to multitask and prioritize departmental functions
- Warm and friendly demeanor
- Experience in employee development and motivation
- Ability to maintain confidentiality
- Skilled in financial forecasting and budget management
- Familiarity with hotel operational standards and policies
- Capability to conduct interviews and performance appraisals
- Ability to handle complex information and data
- Commitment to maintaining high standards of appearance and professionalism
Job Duties
- Play a pivotal role in hotel sales efforts including calling on top ten accounts and hosting client events
- Tour operating departments daily and make adjustments as necessary through department heads
- Conduct weekly staff meetings and training sessions following Highgate Hotel standards
- Meet all financial review dates and corporate programs timely
- Hold monthly financial reviews with department managers and supervisors
- Ensure department heads maintain budgeted productivity and proper accounting procedures
- Develop managers through competency and corporate training
- Participate in scheduled M.O.D. coverage
- Monitor and develop management trainees
- Adhere to Highgate Hotel policies and train new managers
- Assist in the hotel budget process
- Ensure regular training in service standards and compliance with Garden Standard of the Week
- Foster a positive, team-oriented environment focused on guest satisfaction
- Inspect rooms weekly with housekeeping and engineering managers
- Oversee daily invoice processing
- Ensure timely submission of financial documentation to corporate office
- Maintain cleanliness and preventive maintenance of property
- Ensure employees exhibit attentive, friendly, courteous service
- Forecast hotel financial position monthly with accurate revenue and expense analysis
- Conduct management interviews and oversee hiring procedures
- Perform and ensure compliance with performance appraisals
- Motivate, coach, counsel, and discipline management staff per company SOPs
- Perform other duties as requested by senior management
- Ensure fair and equitable treatment of all employees
- Engage with clients on property to assist sales
- Be present in public areas during peak times to assist guests
- Oversee hotel safe security and monthly audits
- Conduct monthly credit meetings and enforce credit and collection policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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