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Aimbridge Hospitality

Homewood Suites Akron Fairlawn - Front Desk Agent

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan

Job Description

Homewood Suites by Hilton Akron/Fairlawn is a welcoming and modern extended-stay hotel located on the northwest side of Akron, Ohio, just off Interstate 77. Designed with comfort and convenience in mind, the hotel features spacious studio and one-bedroom suites that are furnished with modern amenities and thoughtful details to make every guest feel much at home. Each suite includes a fully equipped kitchen with a dishwasher, stove top, microwave, and stocked with plates, cookware, and silverware, catering to guests who prefer the independence of preparing their own meals. Guests enjoy complimentary high-speed WiFi access and flat-screen HDTVs, allowing them to... Show More

Job Requirements

  • High school diploma or equivalent
  • Experience in a hotel or related field preferred
  • Familiarity with hotel management software and Microsoft Office suite
  • Excellent communication skills
  • Ability to multitask and handle stressful situations
  • Friendly and professional demeanor
  • Availability to work flexible shifts

Job Qualifications

  • High school diploma or equivalent
  • Experience in hotel or hospitality field preferred
  • Familiarity with hotel management software
  • Proficient in Microsoft Office suite
  • Strong communication skills
  • Ability to multitask and prioritize
  • Problem-solving aptitude

Job Duties

  • Greet guests warmly and provide excellent customer service
  • Manage guest check-ins and check-outs swiftly and accurately
  • Handle reservations and guest inquiries efficiently
  • Communicate with other hotel departments to fulfill guest requests
  • Resolve guest issues and complaints promptly
  • Maintain accurate financial transactions and records
  • Keep the front desk organized and running smoothly

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Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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