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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $71,400.00 - $128,100.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Performance bonus
Hybrid work option
Professional development opportunities
collaborative work environment
Job Description
Serve Freight is a dynamic and rapidly expanding freight brokerage headquartered in Asheville, North Carolina. Specializing in high-stakes, time-sensitive, and complex shipments, Serve Freight is at the forefront of the logistics industry, offering innovative solutions that connect carriers with shippers efficiently and reliably. The company is committed to building a multi-division logistics platform that operates seamlessly and with precision, akin to a finely tuned machine. With a dedication to operational excellence and customer satisfaction, Serve Freight seeks talented professionals who can contribute to its vision of transforming freight brokerage through technology and process optimization. This company prides itself on fostering... Show More
Job Requirements
- 3-7 years in the freight brokerage or logistics industry
- Strong process documentation skills
- Experience pulling data and building reports
- Experience with TMS platforms and CRM tools
- Proficiency with freight coverage and compliance tools
- Proficiency with Notion Loom Miro and Google Workspace
- Self-directed and proactive
- Comfortable with accountability and coaching
- Experience building or leading training and onboarding programs
Job Qualifications
- 3-7 years in the freight brokerage or logistics industry
- Strong process documentation skills including experience building SOPs training programs process flow maps or operational playbooks
- Ability to pull data and build reports with proficiency in operational carrier and revenue metrics
- Experience with TMS platforms especially Turvo and CRM tools including Hubspot
- Proficiency with DAT Highway and standard freight coverage and compliance tools
- Proficiency with Notion Loom Miro Google Workspace and basic spreadsheet modeling
- Self-directed with ability to create task lists identify issues and independently implement fixes
- Comfortable with accountability including coaching confronting and holding team members to standards
- Experience building or leading training and onboarding programs
- Experience building operational dashboards or recurring performance reports preferred
- Background in process automation using tools like Zapier Make or TMS-native automation preferred
- Experience in high-growth or founder-led environments preferred
- Exposure to project logistics over-dimensional or overweight freight or specialized high-stakes shipments preferred
- Familiarity with carrier vetting sourcing workflows and compliance documentation preferred
- Experience managing or providing operational leadership to remote teams preferred
Job Duties
- Own and continuously improve the end-to-end operational workflow from quoting through delivery identifying bottlenecks eliminating inefficiencies and driving measurable outcomes
- Design document and implement SOPs process flow maps and operational playbooks that create consistency reduce errors and enable the team to scale without sacrificing quality
- Build and maintain training and development materials for all sales and operations staff ensuring every team member has clear guidance knows the standard and can execute independently
- Interface with and provide hands-on operational leadership to the sales carrier sales and operations support team setting expectations running quality control and driving continuous improvement
- Own internal KPIs and outcomes proactively surfacing issues and executing fixes before they become customer andor carrier facing problems
- Leverage and optimize tools and systems including Turvo Hubspot Miro Notion Loom and Highway to improve process efficiency data accuracy and team workflows
- Collaborate directly with the CEO and leadership team on strategic planning and the operational foundation for Serve Freights next phase of growth
- Support the buildout of a scalable freight brokerage including contributing to hiring decisions onboarding frameworks and performance standards as the company grows
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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