You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $66,400.00 - $119,200.00
Work Schedule
Standard Hours
Benefits
Performance bonus
Full health insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Job Description
Serve Freight is a rapidly growing freight brokerage firm that specializes in handling high-stakes, time-sensitive, and complex shipments. As a logistics company dedicated to building a multi-division platform, Serve Freight prides itself on operating like a finely tuned machine. The company is focused on developing strong operational systems and a seamless workflow that supports every team member in performing their roles efficiently. With offices in Greenville, South Carolina, and Asheville, North Carolina, Serve Freight provides a flexible working environment with options for on-site and hybrid work. The company offers a full-time, salaried position for their Head of Brokerage Operations with... Show More
Job Requirements
- 3-7 years in the freight brokerage or logistics industry
- Strong process documentation skills including building SOPs, training programs, process flow maps, or operational playbooks
- Comfortable pulling data and building reports with fluency in operational, carrier, and revenue metrics
- Experience with TMS platforms such as Turvo and CRM tools such as HubSpot
- Proficiency with DAT, Highway, and standard freight coverage and compliance tools
- Proficiency with Notion, Loom, Miro, Google Workspace, and basic spreadsheet modeling
- Self-directed with the ability to create task lists, identify issues, and implement fixes independently
- Comfortable with accountability by coaching, confronting, and holding team members to standards
- Experience building or leading training and onboarding programs
Job Qualifications
- 3-7 years in the freight brokerage or logistics industry
- Strong process documentation skills including building SOPs, training programs, process flow maps, or operational playbooks
- Comfortable pulling data and building reports with fluency in operational, carrier, and revenue metrics
- Experience with TMS platforms such as Turvo and CRM tools such as HubSpot
- Proficiency with DAT, Highway, and standard freight coverage and compliance tools
- Proficiency with Notion, Loom, Miro, Google Workspace, and basic spreadsheet modeling
- Self-directed with the ability to create task lists, identify issues, and implement fixes independently
- Comfortable with accountability by coaching, confronting, and holding team members to standards
- Experience building or leading training and onboarding programs
- Preferred qualifications include experience building operational dashboards or recurring performance reports
- Background in process automation using tools like Zapier, Make, or TMS-native tools
- Experience in a high-growth or founder-led environment
- Exposure to project logistics, over-dimensional/overweight freight, or specialized/high-stakes shipments
- Familiarity with carrier vetting and sourcing workflows, and compliance documentation such as insurance, authority, safety scores
- Experience managing or providing operational leadership to remote teams
Job Duties
- Own and continuously improve the end-to-end operational workflow, from quoting through delivery, identifying bottlenecks, eliminating inefficiencies, and driving measurable outcomes across the brokerage
- Design, document, and implement SOPs, process flow maps, and operational playbooks that create consistency, reduce errors, and enable the team to scale without sacrificing quality
- Build and maintain training and development materials for all sales and operations staff, ensuring every team member has clear guidance, knows the standard, and can execute independently
- Interface with and provide hands-on operational leadership to the sales, carrier sales and operations support team, setting expectations, running quality control, and driving continuous improvement
- Own internal KPIs and outcomes, proactively surfacing issues and executing fixes before they become customer and/or carrier facing problems
- Leverage and optimize tools and systems, to include but not limited to Turvo, Hubspot, Miro, Notion, Loom and Highway, to improve process efficiency, data accuracy, and team workflows
- Collaborate directly with the CEO and leadership team on strategic planning and the operational foundation for Serve Freight's next phase of growth
- Support the buildout of a scalable freight brokerage, including contributing to hiring decisions, onboarding frameworks, and performance standards as the company grows
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All