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Guest Services Representative (Part-Time)
Job Overview
Employment Type
Part-time
Compensation
Hourly
Up to $15.00
Work Schedule
Day Shifts
Weekend Shifts
Job Description
The Dallas Symphony Orchestra (DSO) is a premier performing arts organization renowned for delivering world-class orchestral music. With a rich history and a steadfast dedication to the arts, the DSO plays an essential role in the cultural fabric of Dallas, Texas. As a pillar of the community, the organization reaches over 243,000 individuals annually through a diverse array of innovative concerts, educational programs, and outreach initiatives. The DSO’s commitment to excellence extends beyond the stage as it continually strives to engage with its audience and nurture a deep appreciation of classical music through accessible and inclusive offerings.\n\nThe Guest Services Representative... Show More
Job Requirements
- Minimum of one year experience in customer service
- Outstanding verbal communication skills
- Must be available to work daytime business hours and have flexibility to work select evenings, weekend concert shifts, and occasional holidays
Job Qualifications
- Minimum of one year experience in customer service
- Outstanding verbal communication skills
- Experience with Tessitura preferred
- Previous box office or ticketing experience preferred
Job Duties
- Support initiatives to reach DSO inbound revenue goals such as single ticket, subscription, upsell revenue
- Take inbound calls, make outbound customer service follow-up calls, and handle all first-level escalations
- Ensure that major donor ticketing needs are handled, coordinated, and resolved professionally and immediately
- Provide superior customer service standards at the box office and over the phone
- Follow all box office operating policies, procedures, and communication mechanisms
- Provide excellent customer service and handle patron concerns or complaints professionally
- Accurately process ticket sales, exchanges and donation transactions at the box office counter using the Tessitura ticketing system
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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