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Guest Services Representative - Hotel Santa Barbara
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Employee Discounts
Paid Time Off
Training and development opportunities
401k
medical benefits
24/7 Online Care
Pet insurance
Job Description
Geronimo Hospitality Group is a renowned collection of award-winning boutique hotels, restaurants, and clubs that challenge the status quo in the hospitality industry. Known for their innovative approach and commitment to creating unique destinations rather than ordinary pit stops, Geronimo Hospitality Group fosters a vibrant work culture filled with passionate individuals who believe in pushing boundaries. The group takes pride in their dedication to delivering exceptional guest experiences while valuing hard work and team spirit. Among their distinguished properties is Hotel Santa Barbara, a charming and historic boutique hotel located in the heart of downtown Santa Barbara. It is ideally... Show More
Job Requirements
- High school diploma or equivalent
- Excellent communication skills and a professional attitude
- Effective conflict management and decision making skills
- Ability to use a variety of computer applications
- Ability to occasionally sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls
- Ability to frequently stand and/or walk
- Ability to reach other departments of the hotel promptly, including stairs
- Ability to occasionally lift and/or move up to 50 pounds while moving files or small packages
- U.S. work authorization (required)
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service
- Excellent communication skills
- Professional attitude
- Effective conflict management skills
- Decision making skills
- Ability to use a variety of computer applications
Job Duties
- Process guest arrivals and departures, including all necessary payments
- Handle and coordinate room assignments and pre-arrivals
- Handle guests' concerns
- Offer referrals for services and handle requests for information
- Handle and store luggage
- Assist with the check-in and check-out of groups and tours
- Assist other departments as required
- Work irregular hours including late nights, weekends, and holidays
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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