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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
flexible spending accounts
Life and accident coverage
disability
Paid Time Off
Parental leave
Holidays
wish day paid time to volunteer
401k with employer match
legal and identity theft plan
Voluntary income protection benefits
Wellness Program
Employee assistance program
Job Description
Travel + Leisure Co. is a global leader in vacation ownership and travel memberships, proudly positioning itself as the premier company in the resort, travel club, and lifestyle travel brand industries. Known widely for its commitment to excellence and innovation, Travel + Leisure Co. offers a dynamic workplace where associates are empowered to put the world on vacation. The company’s extensive portfolio includes prestigious resorts, luxury travel clubs, and unique lifestyle experiences, all designed to inspire and fulfill the travel dreams of millions of customers worldwide. Within this vibrant and expanding enterprise, every employee has the opportunity to contribute to... Show More
Job Requirements
- 2 to 3 years of management experience at a hotel or resort
- 3 to 5 years of hospitality customer service experience
- understanding of resort financials
- strong leadership skills with ability to coach and mentor staff
- excellent communication skills
- proficiency in Microsoft Office applications
- ability to work well under pressure and solve problems quickly
Job Qualifications
- experience in hospitality customer service
- management experience in hotel or resort setting
- strong leadership and coaching skills
- excellent communication skills
- computer proficiency in Microsoft Excel, Word, Outlook
- understanding of resort financials
- ability to analyze survey data and implement improvements
Job Duties
- manage guest services department operations
- foster positive relationships with owners, guests, HOA, and operational departments
- provide superior guest service and resolve guest issues
- evaluate guest and associate survey data to improve service
- hire, train, motivate, and develop guest service associates
- ensure proper staffing and scheduling for productivity
- maintain room inventory and manage guest accounts
- review group bookings and ensure front office requirements are met
- manage internal audit process and ensure compliance with quality and safety standards
- prepare and manage departmental budget and control costs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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