Guest Services - Front Desk Agent - Hampton by Hilton, Plymouth, MA
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Brand wide room discounts
Company wide room discount program
Referral Bonus Incentive
Retention Bonus Incentive
Annual Review Program
Extensive Room for Growth
Paid training
Job Description
Hampton by Hilton, located in Plymouth, MA, is a well-regarded hotel brand known for its commitment to providing exceptional hospitality services to travelers from around the world. As part of the global Hilton family, Hampton by Hilton offers guests a consistent and welcoming experience characterized by clean and comfortable accommodations, friendly service, and a variety of amenities designed to meet the needs of both business and leisure travelers. The Plymouth location upholds these brand standards while contributing to the local community by delivering personalized customer care and a warm atmosphere that encourages repeat visits and guest satisfaction.
This particula... Show More
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Job Requirements
- Prior customer service experience
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Attention to detail and accuracy
- Flexibility to work shifts including evenings, weekends, and holidays
- Previous hotel experience is a plus
Job Qualifications
- Prior customer service experience
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Attention to detail and accuracy
- Flexibility to work shifts including evenings, weekends, and holidays
- Previous hotel experience is a plus
Job Duties
- Maintain a warm, welcoming and professional demeanor while interacting with all guests
- Check guests in and out of the hotel, ensure proper payment is received, special requests are noted and fulfilled, and accurate information is recorded
- Answer the phone in a professional and helpful manner
- Follow procedures on posting charges and settling guest accounts
- Effectively address and resolve guest problems to increase guest satisfaction
- Be knowledgeable of emergency procedures and hotel policies
- Practice punctuality for scheduled shifts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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