Guest Services Agent (PART TIME) - Citadines Connect Fifth Avenue Hotel

NYC, NY, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Exact $21.50

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) matching

Wellness Support

life and disability coverage

Savings accounts

tuition aid

Travel and lodging perks

Job Description

Stonebridge is a reputable company operating within the hospitality industry, dedicated to delivering exceptional guest experiences across their hotel properties. With a strong commitment to quality service and inclusivity, Stonebridge offers a supportive and diverse work environment where every team member is valued and empowered. The company places a high emphasis on equal employment opportunity, ensuring that all employees and applicants are treated fairly without discrimination based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. Stonebridge upholds these values through all aspects of employment, including... Show More

Job Requirements

One year certificate from college or technical school or three to six months related experience and/or training or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to speak English fluently
Ability to interpret and perform basic computer and POS system functions

Job Qualifications

One year certificate from college or technical school or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Fluent in English
Ability to operate basic computer and POS systems
Demonstrate accuracy and thoroughness in work
Provide high-quality customer service
Show initiative by asking for and offering help
Take responsibility for own actions and work independently

Job Duties

Operate the front desk according to standard operating procedures and with exceptional guest service
Operate reservation system, check-in and checkout system, and credit card system accurately while following safety and security procedures
Check registration cards for completeness, accuracy, and legibility
Maintain accurate cash sheet and balance cash drawer
Operate switchboard and disperse calls promptly, take accurate guest messages and faxes
Know emergency procedures and respond accordingly
Maintain confidentiality by not disclosing guest room numbers aloud
Inform guests about hotel promotions, room rates, room amenities, and nearby facilities
Complete daily reports, audits, and correspondences as required
Keep lobby and office areas clean
Set wake-up calls and prepare room status sheets for housekeeping
Confirm and validate credit cards
Lock and secure front desk area when unattended
Create incident reports for guest injuries or issues
Answer calls within three rings using a scripted manner
Take and record reservations accurately
Resolve guest complaints
Maintain consistent attendance and comply with work schedules
Maintain high standards of personal appearance and grooming
Perform additional duties as assigned by supervisor

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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