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Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $15.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Dental Insurance
Health Insurance
Disability insurance
401(k) matching
Paid Time Off
Vision Insurance
Job Description
Stonebridge is a reputable hospitality management company known for operating boutique hotels that emphasize personalized guest experiences, contemporary comfort, and exceptional customer service. Their hotels are tailored to provide travelers with a unique blend of modern amenities, stylish ambiance, and welcoming environments that reflect the local culture and charm. Stonebridge's commitment to excellence in hospitality is demonstrated through innovative service approaches and delivering memorable stays for both leisure and business travelers. The company thrives on its values of integrity, teamwork, and continuous improvement, creating not only pleasant experiences for guests but also supportive work environments for employees.
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Job Requirements
- High school diploma or equivalent
- previous experience in a hotel front desk or guest service role preferred
- strong customer service and communication skills
- proficiency in property management systems and basic office software
- ability to handle cash transactions and perform basic bookkeeping
- excellent problem-solving skills
- strong organizational skills
- ability to work independently
- flexible schedule including availability for evenings, weekends, and holidays
- ability to stand and walk for long periods
- ability to lift and carry up to 10 lbs occasionally
Job Qualifications
- Previous experience in a hotel front desk or guest service role preferred
- strong customer service and communication skills to interact effectively with guests and staff
- proficiency in using property management systems and basic office software (e.g., Word, Excel)
- ability to handle cash transactions and perform basic bookkeeping tasks
- excellent problem-solving abilities to resolve guest issues efficiently
- strong organizational skills with attention to detail in managing guest reservations and records
- ability to work independently and follow established hotel policies and procedures
Job Duties
- Greet, register, and assign rooms to guests upon their arrival
- verify guest credit and establish payment methods for accommodation
- keep accurate records of room availability and guest accounts using property management systems
- compute bills, collect payments, and make change for guests
- perform basic bookkeeping tasks, such as balancing cash accounts
- issue room keys and provide necessary instructions to bell attendants
- review accounts and charges with guests during the check-out process
- post charges for rooms, food, beverages, and services to ledgers manually or via computer systems
- transmit and receive guest messages using telephones or switchboards
- coordinate with housekeeping and maintenance staff to address guest-reported issues
- make and confirm reservations for guests
- answer inquiries about hotel services, nearby dining, shopping, and entertainment options
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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