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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
quarterly bonuses
flexible scheduling
Paid Time Off
hotel discounts
Free room nights
Medical insurance
Dental Insurance
Vision Insurance
Prescription coverage
Life insurance
Disability insurance
Team Member Assistance Program
Company-matched 401(k)
Job Description
Drury Hotels is a renowned hospitality company dedicated to providing exceptional lodging experiences across the United States. Established with a commitment to superior guest service and a welcoming atmosphere, Drury Hotels has earned a reputation for its quality accommodations and outstanding customer care. With a strong presence in numerous locations, including this property at 9950 University Plaza Drive, Ft. Myers, Florida, Drury Hotels continues to thrive as an award-winning employer, recognized by Newsweek as one of America's Greatest Workplaces for 2025. The company fosters an inclusive culture, promoting career development, employee well-being, and work-life balance, ensuring that team members feel... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in front desk or guest service roles preferred
- Ability to communicate clearly in English
- Ability to train and motivate staff
- Willingness to perform various guest service duties including night audit
- Ability to handle cash and operate office equipment
- Ability to work flexible hours including some travel
- Strong attention to detail
Job Qualifications
- Ability to give and take written and oral direction
- Clear communication skills in English
- Knowledge of Drury Hotels’ policies and procedures
- Ability to train, motivate, and inspire team members
- Knowledge of marketing and sales programs
- Ability to perform duties of guest service agent and night audit
- Ability to handle money and utilize office machines
- Attention to detail
Job Duties
- Assist management team with supervising front desk and guest service positions
- Ensure Drury Hotels’ policies and procedures are consistently communicated and followed
- Maintain high standard of integrity and demonstrate positive leadership
- Assist with training guest service team members
- Provide courteous, efficient, and friendly service to guests
- Respond promptly and efficiently to inquiries, requests, and complaints
- Contribute to maintaining a positive work environment for team members and guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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