Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
performance bonuses
Job Description
The hiring establishment is a well-regarded hotel located in Lubbock, TX, known for its commitment to delivering exceptional guest experiences and high standards in hospitality. This full-time position offers an hourly wage ranging from $16.00 to $17.00 and is available across any shift, providing flexibility to accommodate various scheduling needs. The hotel prides itself on creating a welcoming environment that blends comfort with professional service, aiming to ensure that every guest's stay is memorable and seamless. The workplace fosters a friendly and inclusive culture where employees are encouraged to be proactive, attentive, and courteous at all times. Training and development... Show More
Job Requirements
- High school diploma or equivalent
- minimum 1 year guest services, general office, accounts receivable, or customer service experience
- ability to speak and hear in English
- ability to stand for long periods and walk extended distances
- ability to lift and carry 6-25 lbs
- ability to use manual dexterity and motor skills
- willingness to work overtime and irregular hours
Job Qualifications
- High school diploma or equivalent
- minimum 1 year guest services, general office, accounts receivable, or customer service experience
- strong communication skills
- ability to multitask and use personal judgment
- proficiency in handling financial transactions
- ability to supervise and lead associates
- capable of operating telephone, fax, and switchboard equipment
Job Duties
- Greet, register, and assign rooms to guests
- issue room key and escort instructions without announcing room numbers
- answer inquiries about hotel services, registration, shopping, dining, entertainment, and travel directions
- keep records of room availability and guest accounts
- make, confirm, and cancel reservations
- compute bills, collect payments, and make change
- post charges by hand or machine
- date-stamp, sort, and rack incoming mail and messages
- transmit and receive messages via telephone, fax, and switchboard
- enforce hotel company credit policies
- account for cash and make deposits according to policies
- greet guests warmly
- take responsibility for assigned employees in manager's absence
- assign work and ensure performance
- make restaurant, transportation, or entertainment reservations
- deposit guest valuables in safe
- order complimentary items for special guests
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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