Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $14.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee assistance program
Retirement Plan
Shift Differentials
Training and Development
flexible scheduling
Job Description
J&P Hospitality/Asset Management is a renowned property operations company specializing in the hospitality sector. Known for its commitment to delivering exceptional guest experiences, J&P Hospitality manages multiple properties by blending quality service with operational excellence. The company strives to uphold a professional and welcoming environment for all patrons and employees alike, aiming to maintain high standards in property management and hospitality services. This company is an equal opportunity employer devoted to inclusivity and diversity, complying with all applicable laws and regulations including E-Verify participation.
The Guest Services Representative (GSR) is a pivotal role within the Property Operations department, repor... Show More
The Guest Services Representative (GSR) is a pivotal role within the Property Operations department, repor... Show More
Job Requirements
- Maintain a professional appearance and adhere to company values
- Be punctual, dependable, and available for scheduled shifts including evenings, weekends, and holidays
- Follow all safety, security, and operational procedures
- Maintain confidentiality of guest and company information
- Demonstrate adaptability in a fast-paced environment
- Work effectively as part of a team
- Use computer, phone, and front desk equipment for extended periods
- Ability to stand, walk, climb stairs for long periods
- Ability to bend, stoop, kneel, and lift up to 25 pounds independently and up to 100 pounds with assistance
- Ability to detect odors such as smoke, gas, or cleaning chemicals
- Tolerate exposure to dust, cleaning chemicals, and temperature variations
- Maintain vision abilities including close, distance, color, peripheral and depth perception
- Perform essential job functions with or without reasonable accommodation
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service or hospitality experience a plus but not required
- Basic computer skills and ability to learn reservation and payment systems
- Ability to read, write, and communicate clearly in English
- Bilingual in Spanish a plus
- Must be at least 18 years of age
- Must be legally authorized to work in the United States without visa sponsorship
Job Duties
- Greet guests with a professional and friendly attitude
- Complete check-in and check-out procedures accurately
- Manage reservations and room assignments
- Handle payments and guest accounts
- Answer guest questions and resolve issues
- Maintain front desk and lobby cleanliness and security
- Assist with housekeeping carts and laundry preparation
- Monitor property safety and compliance
- Perform other assigned duties
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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