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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
The hiring establishment is a reputable hotel committed to providing exceptional guest experiences through superior service and attention to detail. This hotel operates in the hospitality industry, focusing on delivering comfort, convenience, and a welcoming atmosphere to guests from all over. Known for its attentive staff and well-maintained facilities, the hotel offers a blend of modern amenities and warm hospitality, catering to business travelers, tourists, and families alike. The hotel's environment fosters professionalism and a genuine care for customer satisfaction, aiming to create memorable stays that encourage repeat visits and positive word-of-mouth. Due to its dedication to excellence, the hotel... Show More
Job Requirements
- Be ready to begin work at the specified time
- greet guests
- check them in and out with friendliness, speed and accuracy
- maintain all paperwork as required by your shift
- maintain accuracy in handling cash
- operate switchboard and transfer calls as required by shift
- keep all business confidential on and off duty
- know room rates, locations, and furnishings of all rooms
- know physical make-up of building interior and exterior
- promote membership in the franchise’s membership club
- help secure lodging for guests by referrals when hotel is full
- know what attractions, restaurants, and events are available
- be polite and present a friendly and caring image
- take and record reservations
- confirm reservations
- check credit cards and guaranteed reservations for validity
- know status of reservations daily and future
- be able to handle guest complaints
- know emergency procedures and how to respond
- be familiar with the fire system and how to shut it off if there is a false alarm
- report potential hazards
- complete incident or accident reports
- know location of gas, electric, water cut off, and breakers
- know location of emergency lights
- keep lobby and office clean at all times
- know computer operations and procedures for shutdown
- set up and maintain continental breakfast
- know location of ADA box and how to use it
- complete callback sheet and file
- complete room availability form
- complete comment log for shift
- complete shift verification form
- perform all other duties as assigned
Job Qualifications
- High school diploma or equivalent
- prior experience in hospitality or customer service preferred
- strong communication skills
- proficiency with computer operations
- ability to handle cash transactions accurately
- knowledge of local area and attractions
- problem-solving skills
- ability to manage guest complaints diplomatically
Job Duties
- Be ready to begin work at the specified time
- greet guests
- check them in and out with friendliness, speed and accuracy
- maintain all paperwork as required by your shift
- maintain accuracy in handling cash
- operate switchboard and transfer calls as required by shift
- keep all business confidential on and off duty
Job Qualifications
Experience
No experience required
Job Location
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