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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.50 - $18.25
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Health resources
Travel Discounts
Commuter Benefits
Wellness Program
Professional Development
Referral Bonus
Job Description
HHM Hotels is a renowned hospitality company dedicated to providing exceptional guest experiences across its network of hotels. Known for its commitment to excellence and sustainability, HHM Hotels offers a dynamic and supportive work environment that values diversity and inclusion. As a leading employer in the hospitality industry, HHM Hotels prides itself on fostering a culture where people are empowered, hearts serve with passion, and excellence is the standard. The company prioritizes professional growth, offering clear career pathways for its employees and ensuring a collaborative, respectful workplace where every individual can thrive. HHM Hotels is also deeply committed to upholding... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance with their needs
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages using telephones or the PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, elevating to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes if not available in guest rooms
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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