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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Match
Daily Pay
basic life insurance
Travel Discounts
Commuter Transit Benefits
Commuter parking benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus
Job Description
HHM Hotels is a renowned hotel management company dedicated to providing exceptional hospitality services across its portfolio of properties. Known for its commitment to excellence, HHM Hotels emphasizes customer satisfaction, operational efficiency, and a positive work culture that fosters growth and development for its employees. As a reputable brand in the hotel industry, HHM Hotels manages a variety of accommodations, creating memorable experiences for guests through impeccable service standards and sustainable practices. With a reputation for nurturing talent, HHM Hotels offers employees various growth opportunities within the company, supporting career advancement in different hospitality roles.
The Guest Service Agen... Show More
The Guest Service Agen... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Greet guests and offer assistance immediately
- Register and assign guests to hotel rooms
- Establish payment methods and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and provide change
- Transmit and receive messages using telephones or the PMS system
- Respond to guest requests promptly
- Receive and resolve guest complaints or escalate to supervisor
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities including balancing accounts and audits
- Work towards increasing guest satisfaction scores
- Practice safe work habits following MSDS and OSHA standards
- Assist in breakfast area or with luggage during peak periods
- Ensure overall guest satisfaction
- Perform other duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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