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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Wellness Program
employee discount
Dental Insurance
Health Insurance
Referral program
Commuter assistance
Employee assistance program
401(k) matching
Paid Time Off
Vision Insurance
Life insurance
Job Description
HHM Hotels is a distinguished hotel management company known for its commitment to excellence in hospitality and guest satisfaction. Specializing in managing a variety of hotel properties, HHM Hotels focuses on delivering superior service experiences that meet and exceed guest expectations while promoting sustainability and operational efficiency. The company operates with a strong belief system encapsulated in its core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It – principles that guide its employees and management in creating memorable stays for guests.
HHM Hotels is currently seeking a Guest Service Agent to join th... Show More
HHM Hotels is currently seeking a Guest Service Agent to join th... Show More
Job Requirements
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- previous customer service experience or equivalent training required
- knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer assistance with their needs
- register and assign guests to hotel rooms
- establish methods of payment and verify credit
- make and confirm reservations
- compute bills, collect payments, and make change for guests
- transmit and receive messages using telephones or PMS system
- respond to guest requests in a timely manner
- receive and resolve guest complaints, elevating to supervisor if necessary
- secure guests' valuables in hotel safe or safe-deposit boxes
- perform bookkeeping activities such as balancing accounts and conducting audits
- be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- practice safe work habits and follow MSDS and OSHA standards
- assist in the breakfast area or with luggage when staffing is required
- ensure overall guest satisfaction
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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