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Job Overview
Job Description
The hiring company is a well-established hotel dedicated to providing exceptional guest services and memorable experiences. As a key player in the hospitality industry, this hotel prides itself on delivering superior customer service through professional and courteous Guest Service Agents. The company emphasizes a friendly, welcoming atmosphere where guests feel valued from the moment they check in until their departure. This dedication to outstanding service has earned the hotel a strong reputation and loyal clientele, making it a preferred choice for travelers seeking comfort and convenience.
As a Guest Service Agent in this hotel, you will serve a... Show More
As a Guest Service Agent in this hotel, you will serve a... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Ability to communicate effectively in English
- Basic math skills for handling money
- Availability to work flexible hours including evenings, weekends, and holidays
- Reliable and punctual
- Professional appearance and demeanor
- Ability to maintain confidentiality
- Good organizational skills
- Capacity to handle stressful situations calmly
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong interpersonal and communication skills
- Ability to handle cash transactions accurately
- Basic computer proficiency
- Good knowledge of local area attractions and services
- Ability to manage multiple tasks efficiently
- Excellent problem-solving skills
- Ability to remain calm under pressure
- Familiarity with emergency procedures
Job Duties
- Be ready to begin work at the specified time
- Greet guests
- check them in and out with friendliness, speed and accuracy
- Maintain all paperwork as required by your shift
- Initial and date when applicable
- Maintain accuracy in handling cash
- Responsible for the cash drawer and balancing shift report
- Know how to handle money and make changes correctly
- Operate switchboard and transfer calls as required by shift
- Keep all business confidential on and off duty
- Know room rates, locations, and furnishings of all rooms
- Know physical make-up of building - interior and exterior
- Promote membership in the franchise's membership club
- Help secure lodging for guest by referrals when hotel is full
- Know what attractions, restaurants, and events are available
- Be familiar with the specific publications and maps for providing directions
- Be polite and present a friendly and caring image
- Take and record reservations with accuracy
- Confirm as requested
- When a guest checks out, inquire if you can be of help to them in making lodging reservations for another property
- Check credit cards and guaranteed reservations for validity and acceptability
- Know status of reservations on a daily and future basis
- Be able to handle guest complaints
- Know emergency procedures and how to respond
- Be familiar with the fire system and how to shut it off if there is a false alarm
- Participate as part of the hotel security team
- Responsible for reporting any potential hazards to management
- Investigate injuries or incidents and complete Incident Report or Accident Report
- Know where gas, electric, water cut off, and breakers are located
- Know location of emergency lights
- Keep lobby and office area clean at all times
- Know the computer operations including procedures for shut down
- Set up and maintain continental breakfast and coffee service properly
- Know location and use of the ADA box
- Complete Call Back Sheet and file
- Complete Room Availability form
- Complete Comment Log for your shift
- Complete Shift Verification Form
- Perform all other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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