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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $25.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Company Match
Daily Pay
Life insurance
Travel Discounts
Commuter Benefits
Employee assistance program
Wellness Program
Educational development
Referral Bonus Program
Job Description
HHM Hotels is a distinguished hotel management company dedicated to delivering exceptional hospitality experiences across its diverse portfolio of properties. Known for its commitment to excellence, sustainability, and guest satisfaction, HHM Hotels continues to grow its presence in the hospitality industry by fostering a culture that values people, innovation, and operational excellence. Managed by HHM Hotels, each property under the company’s umbrella aims to provide guests with a welcoming environment, superior service, and memorable stays, reflecting the company’s core values: People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It.
The Guest Service Agent po... Show More
The Guest Service Agent po... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Greet guests immediately and offer to assist with their needs
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints and escalate to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes
- Perform bookkeeping activities including balancing accounts and conducting audits
- Be aware of guest satisfaction scores and work toward improving them
- Practice safe work habits and follow safety and health standards
- Assist in the breakfast area or with guest luggage during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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