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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $19.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Wellness Program
Commuter assistance
employee discount
Dental Insurance
Employee assistance program
Health Insurance
401(k) matching
Paid Time Off
Referral program
Vision Insurance
Life insurance
Job Description
HHM Hotels is a prominent hotel management company dedicated to delivering exceptional hospitality experiences across its diverse portfolio of properties. Managed by HHM Hotels, the company emphasizes a commitment to excellence, guest satisfaction, and operational efficiency. They strive to create environments where both guests and employees feel valued. Their brand places a strong emphasis on fostering hearts that serve, owning responsibilities, and staying nimble to adapt to an ever-changing hospitality landscape. HHM Hotels supports career growth through clear advancement paths, training, and professional development opportunities, cultivating leaders in the hospitality field.
The role of Guest Service Agent at ... Show More
The role of Guest Service Agent at ... Show More
Job Requirements
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Qualifications
- High school diploma or equivalent preferred
- Previous customer service experience or equivalent training required
- Knowledge of PMS systems preferred
Job Duties
- Immediately greet guests and offer to assist with their needs
- Register and assign guests to hotel rooms
- Establish methods of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages, using telephones or the PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, elevating to supervisor if necessary
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms
- Perform bookkeeping activities, such as balancing accounts and conducting audits
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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