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Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Hourly
Range $11.00 - $12.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
seasonal employment
flexible schedule
team environment
Employee Discounts
training provided
Opportunity for advancement
Job Description
Northgate Resorts is the premier owner and manager of the most awarded camp-resort portfolio in the United States. Known for its commitment to creating unforgettable family camping memories, Northgate Resorts operates a collection of properties that provide unique outdoor experiences and quality hospitality services. The company prides itself on fostering a passionate team environment where employees work collaboratively to make meaningful differences in the lives of guests. The organization strives to maintain a lean, efficient, and fast-moving operational culture to ensure excellent service delivery and guest satisfaction.
The Guest Relations Staff position at Northgate Resorts plays a vital role... Show More
The Guest Relations Staff position at Northgate Resorts plays a vital role... Show More
Job Requirements
- customer service experience preferred
- basic computer skills
- provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times
- excellent communication, customer service, and problem-solving skills
- can handle issues as they arise and take quick action to resolve them personally
- strong attention to detail, speed, and accuracy
- ability to multi-task and work in a fast-paced environment
- strong work ethic and a positive attitude
- required to work nights, weekends, and holidays
- work with minimal supervision
- maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
Job Qualifications
- customer service experience preferred
- basic computer skills
- provide quality guest interactions with consistent upbeat, fun, and energetic personality at all times
- excellent communication, customer service, and problem-solving skills
- can handle issues as they arise and take quick action to resolve them personally
- strong attention to detail, speed, and accuracy
- ability to multi-task and work in a fast-paced environment
- strong work ethic and a positive attitude
- required to work nights, weekends, and holidays
- work with minimal supervision
- maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
Job Duties
- provide guidance and explain service options to accommodate guest needs
- ensure guest reservations are accurate and consistent with company policies
- be the first point-of-contact for guests’ arrival by checking them in and escorting them to their lodging or RV site
- act as a concierge for transient guests - understanding local opportunities and answering guest questions or directing them to the appropriate person
- upsell ancillary sales (firewood, ice, golf carts, etc.) and deliver or provide guests promptly
- enforce park rules, including quiet hours
- engage with guests to foster a relationship with the guests and to communicate and follow-through on any guest requests
- understand POS and reservation system and use a tablet to document all notes
- communicate with all departments and escalate any issues as necessary
- submit work orders to proper departments as needed
- follow the guest recovery service guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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