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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,300.00 - $75,000.00
Work Schedule
Standard Hours
Day Shifts
Job Description
Hyatt Vacation Ownership is a leading hospitality company that specializes in delivering exceptional vacation experiences to its guests through its timeshare properties. As part of the globally recognized Hyatt brand, the company is committed to providing the highest levels of service, comfort, and memorable moments for its customers. With an emphasis on diversity, inclusion, and employee development, Hyatt Vacation Ownership fosters a workplace environment where all employees are encouraged to grow and succeed. The company operates with a focus on quality, customer satisfaction, and operational excellence to maintain its position as a top choice for vacation ownership and hospitality services.Show More
Job Requirements
- High school diploma or GED
- minimum 1 year experience in guest services, front desk, or related area
- OR 2-year degree in related field
- driving required
- passing screening
- ability to manage multiple tasks and operate under pressure
- availability to perform front desk duties during busy periods
- ability to communicate effectively with guests and team members
- adherence to all company policies and safety standards
- willingness to participate in investigations and emergency procedures
- strong organizational skills
- commitment to high customer service standards
- ability to lead and support a diverse team
- valid driver’s license and clean driving record.
Job Qualifications
- High school diploma or GED
- 1 year experience in guest services, front desk, or related area
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- strong interpersonal and communication skills
- ability to lead and manage teams
- knowledge of hospitality industry standards and guest service practices
- problem-solving and conflict resolution skills
- ability to enforce safety and security protocols
- coaching and mentoring skills
- proficiency in managing operational tasks and goals
- customer service orientation
- experience with employee supervision and performance management
- ability to handle emergency situations and loss prevention
- commitment to diversity and inclusion
- effective verbal and written communication.
Job Duties
- Utilizes interpersonal and communication skills to lead, influence, and encourage others
- advocates sound financial/business decision making
- demonstrates honesty/integrity
- leads by example
- Encourages and builds mutual trust, respect, and cooperation among team members
- serves as a role model to demonstrate appropriate behaviors
- supervises and manages employees
- understands employee positions well enough to perform duties in employees' absence
- manages day-to-day operations, ensuring quality, standards and meeting customer expectations
- develops specific goals and plans to prioritize, organize, and accomplish work
- supports handling complaints, settling disputes, and resolving grievances and conflicts
- assists with energy conservation efforts by monitoring compliance during property tours
- supports implementation of customer recognition/service programs
- communicates and ensures process compliance
- supports regular inspection tours for appearance, safety, staffing, security, and maintenance
- sends MOD reports to all departments daily
- ensures compliance with all policies, standards and procedures
- implements emergency plans including accidents, thefts, crimes, fires, etc.
- complies with loss prevention policies and procedures
- provides services above and beyond for customer satisfaction and retention
- improves service by assisting individuals to understand guest needs, providing guidance and coaching
- intervenes in guest/employee situations to maintain property integrity, guest satisfaction and employee well-being
- serves as a leader in hospitality skills
- sets positive example for guest relations
- empowers employees to provide excellent customer service
- observes service behaviors and provides feedback
- maintains high visibility in public areas
- provides immediate assistance to guests
- interacts regularly with customers to obtain feedback
- records guest issues in tracking system
- reviews comment cards and satisfaction results
- emphasizes guest satisfaction in meetings
- identifies developmental needs and coaches team members
- sets performance standards and monitors performance
- assists in interviewing and hiring
- provides information to supervisors, co-workers, and subordinates via various communication methods
- analyzes information to solve problems
- updates executives and peers on relevant information
- maintains relationships with all departments to support operations
- communicates deviations from norms
- participates in investigation of accidents
- performs front desk duties during high demand.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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