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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Dental Insurance
Employee stock purchase plan
Health Insurance
Disability insurance
401(k) matching
Paid jury duty
Vision Insurance
Flexible spending account
Job Description
Hyatt Hotels Corporation is a global hospitality company known for providing exceptional guest experiences through its diverse portfolio of luxury and business hotels and resorts located around the world. Hyatt is committed to offering a welcoming environment not only for its guests but also for its associates, fostering a culture of care, respect, and professional growth. The company's reputation for outstanding service is rooted in its dedicated and attentive team members who prioritize guest satisfaction and memorable experiences. Hyatt's operational philosophy highlights teamwork, leadership development, and the empowerment of its associates to create an enriching workplace that drives excellence in... Show More
Job Requirements
- high school diploma or equivalent
- minimum 2 years experience in hospitality supervision preferred
- strong leadership and communication skills
- ability to work flexible hours including weekends and holidays
- physical ability to stand for long periods and handle moderate lifting
- customer service oriented mindset
- ability to manage guest complaints and resolve conflicts professionally
Job Qualifications
- a true desire to satisfy the needs of others in a fast-paced environment
- 2 plus years in similar role in hospitality
- preferred 2 plus years in Front Office role
- Hyatt experience preferred
- refined verbal communication skills
- ability to stand for long periods of time
- ability to lift, pull, and push a moderate weight about 25 pounds
- must be able to work a flexible schedule including weekends and holidays
- organized and able to use clear communication and work well under pressure
Job Duties
- lead and coach front office agents responsible for guest registration and communication of hotel services and promotions
- support senior leadership by assuming management responsibilities when needed
- train, schedule, and manage payroll for front office staff
- conduct interviews and assist in hiring process
- resolve guest complaints promptly and professionally
- process forms of payment and respond to guest inquiries
- fill in as Guest Experience Host when required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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