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Guest Experience Manager, Manager On Duty - Embassy Suites by Hilton Miami Airport
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
The Benefits: Hilton offers its eligible team members a comprehensive benefits package including:
Access to your pay when you need it through DailyPay
medical insurance for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Job Description
Embassy Suites by Hilton Miami International Airport is a premier hotel that prides itself on delivering exceptional hospitality and guest experiences. Situated conveniently near the Miami International Airport, this hotel serves both business and leisure travelers, offering spacious suites, outstanding service, and amenities designed to ensure a comfortable and memorable stay. As part of the Hilton portfolio, Embassy Suites maintains the high standards of quality, innovation, and guest satisfaction that Hilton is known for globally. The hotel's commitment to excellence is reflected in its welcoming environment and its dedicated team members who strive to create an inviting atmosphere for all... Show More
Job Requirements
- High school diploma or equivalent
- 1-2 years of hotel front office management experience preferred
- open availability including nights, weekends, and holidays
- strong communication skills
- willingness to take on operational responsibilities such as bellperson duties
- ability to work in a team environment
- customer service oriented
- attention to detail and organization
Job Qualifications
- The ideal candidate will have a minimum of 1-2 years' experience as a Front Office Manager in a hotel
- Open flexibility and willing to work nights and overnights are required
- Shift Pattern: Open availability for all shifts including overnights and Weekend/holiday availability is required
- Hospitality
- Integrity
- Leadership
- Teamwork
- Productivity
- Dependability
- Customer Focus
- Adaptability
Job Duties
- This position will report to the Night Manager and will oversee 5 team members per shift which includes front desk, bell and airport drivers
- Oversee all hotel operations to include, but not limited to, guest service and registration (check-in/check-out), staffing, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management and policy and procedure implementation and enforcement
- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns
- Communicate with and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Assist in operational areas as needed (i.e
- serve as bellperson, cover breaks, etc.)
- Patrol the hotel and the property to observe service and quality levels and safety and security status to address any issues or concerns
- Monitor and assess service and satisfaction trends (SALT, Revinate, etc.), evaluate and address issues and make improvements accordingly
- Complete and review reports
- Ensure compliance with Company standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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