You're Viewing 1 Of 95,000+ Jobs On OysterLink
Guest Experience Manager, Manager On Duty - Embassy Suites by Hilton Miami Airport
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Go Hilton travel discount program
Parental leave
401(k) matching
Employee Stock Purchase Program
Job Description
Embassy Suites by Hilton Miami International Airport is a distinguished upscale hotel known for its commitment to exceptional guest service and comfort. Part of the globally recognized Hilton brand, this establishment prides itself on delivering outstanding hospitality experiences to both business and leisure travelers. Located conveniently near Miami International Airport, the hotel offers a blend of luxury suites, modern amenities, and personalized services that cater to a diverse clientele. With a strong focus on quality and guest satisfaction, the hotel fosters a professional and friendly work environment that encourages team collaboration and growth. As part of the Hilton family, Embassy... Show More
Job Requirements
- Minimum 1-2 years experience as a Front Office Manager in a hotel
- Open availability for all shifts including overnights and weekends
- Flexibility to work night and overnight shifts
- Previous hotel experience preferred but not mandatory
- Bi-lingual is highly preferred
- Ability to oversee and lead front office, bell, and airport driver teams
- Strong customer service orientation
- Ability to work independently and as part of a team
Job Qualifications
- Minimum 1-2 years experience as a Front Office Manager in a hotel
- Strong leadership and team management skills
- Ability to handle guest inquiries and resolve issues efficiently
- Knowledge of hotel operations and front office procedures
- Excellent communication skills
- Open availability including night, weekend, and holiday shifts
- Bilingual skills highly preferred
- Flexibility and adaptability to changing work environments
- High school diploma or equivalent
Job Duties
- Oversee all hotel operations including guest service and registration check-in/check-out, staffing, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management and policy and procedure implementation and enforcement
- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns
- Communicate with and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Assist in operational areas as needed (i.e. serve as bellperson, cover breaks, etc.)
- Patrol the hotel and the property to observe service and quality levels and safety and security status to address any issues or concerns
- Monitor and assess service and satisfaction trends (SALT, Revinate, etc.), evaluate and address issues and make improvements accordingly
- Complete and review reports
- Ensure compliance with Company standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This:
View All