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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.00 - $27.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k
Vacation leave
sick leave
Team Member Travel Program
Job Description
Woods Cove Inn is a boutique hotel situated in the picturesque heart of Laguna Beach, perched above the shimmering Pacific Ocean. With a reputation for being a soulful coastal retreat, it features an intimate and artful ambiance deeply connected to its stunning surroundings. The inn is part of Parable Hospitality, a company that places a high value on hospitality not just as a service but as a meaningful experience centered around story, community, and the creation of lasting memories for its guests. Woods Cove Inn combines coastal charm with a warm and welcoming atmosphere, attracting travelers who seek both relaxation... Show More
Job Requirements
- Minimum of two years experience in hotel front desk supervisory or progressive responsibilities
- Strong English oral and written communication skills
- Knowledge of front desk operations and procedures
- Experience in personnel supervision and training
- Skills in salesmanship and public relations
- Ability to make timely decisions
- Ability to prioritize and delegate tasks
- Capacity to maintain positive team relations
- Ability to develop effective guest relations
- Experience managing multi-department operations
- Ability to direct team performance and corrective follow-up
- Knowledge of basic accounting
- Proficiency with cash registers and computers
Job Qualifications
- Minimum of two years hotel experience as Front Desk Supervisor or progressive front desk responsibility
- Strong English skills, both oral and written
- Knowledge of hotel front desk operations and procedures
- Personnel supervision and training experience
- Salesmanship and public relations skills
- Ability to make timely, effective decisions
- Ability to prioritize, organize and delegate work assignments
- Ability to maintain good team member relations
- Ability to develop and maintain effective guest relations
- Ability to manage multi-departmental operations
- Ability to direct performance of team members and apply corrective action
- Basic accounting procedures knowledge
- Proficiency with cash registers, computers and calculators
Job Duties
- Maintain a friendly, cheerful and courteous demeanor at all times while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction
- Oversee and ensure accountability in all aspects of Guest Service Team’s performance
- Responsible for all front office activity during scheduled shifts
- Monitor and adjust room availability status
- Complete filing daily reports, handling no-shows, billing disputes, auditing banks and accounts payable preparation
- Maintain good guest relations by keeping abreast of in-house and area functions to answer questions and concerns
- Greet guests arriving and complete established check-in procedures
- Facilitate guest departures by closing guest accounts and determining future room availability
- Operate PBX equipment to manage incoming and outgoing calls
- Accurately take guest orders, make recommendations and maintain food safety in The Café
- Support market stocking, inventory and guest purchases
- Close checks and run reports at the end of shifts
- Aid other team members and departments to contribute to the best overall performance of the hotel
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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