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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.00 - $25.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
401(k)
Vision Insurance
Job Description
Woods Cove Inn is a picturesque coastal retreat located in the heart of Laguna Beach, perched gracefully above the Pacific Ocean. This intimate and artful inn invites guests to experience a soulful connection with the natural surroundings, blending luxury with a serene, welcoming atmosphere. Operated under Parable Hospitality, Woods Cove Inn goes beyond traditional service by emphasizing storytelling, community engagement, and creating memorable moments that guests treasure long after their stay. Known for its impeccable hospitality and dedication to personalized guest experiences, Woods Cove Inn offers a unique blend of comfort, elegance, and artistic charm, making it a cherished destination... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service
- Ability to handle cash transactions accurately
- Strong communication skills
- Ability to work flexible hours including weekends and holidays
- Basic knowledge of food safety and handling
- Must be able to stand for extended periods and lift moderate weights
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or front desk operations preferred
- Strong communication and interpersonal skills
- Ability to multi-task and work efficiently under pressure
- Proficiency with reservation systems and Microsoft Office
- Knowledge of cash handling and basic accounting principles
- Customer service oriented with a friendly and professional demeanor
- Basic food handling knowledge and adherence to food safety standards
Job Duties
- Maintain a friendly, cheerful and courteous demeanor always, while providing personalized service to hotel guests
- Communicate effectively with guests and fellow team members
- Greet guests arriving and complete established check-in procedures daily to ensure that guests are fully satisfied
- Facilitate guest departures on a daily basis by following established procedures in order to close guest accounts and determine future room availability
- Regularly calculate and/or post monies, receipts, guest accounts and other forms of credit using proper cash handling methods and established procedures in order to present the guest with accurate hotel charges upon check-out
- Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company’s reservation system
- Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages and create value for our guests
- Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone
- Operate the PBX equipment by accepting incoming calls and assisting out-going calls, setting wake-up calls and communicating to guests to ensure timely and efficient service
- Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy
- Accurately and courteously take guest orders, make recommendations and suggestions at The Café
- Prepare, stock, and serve small café items
- Maintain clean bar tables, chairs, stools and counter surface always
- Routinely clean and upkeep espresso machines and brewing equipment
- Adhere to food safety requirements
- Process all cash and charge transactions according to house procedures
- Close checks and run reports at the end of shift
- Stock side station with necessary coffee, tea and beverage items
- Support the market by stocking and keeping it clean, as well as ringing up guests for their purchases
- Aid other team members and departments to contribute to the best overall performance of the department and hotel
- Perform other duties as assigned, requested or deemed necessary by management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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