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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid Time Off
medical, dental and vision insurance, 401K
complimentary shift meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and Educational Assistance for further development
Opportunity to develop your talent and grow within your property and across the world!
Job Description
Fairmont Austin stands as Austin's premier luxury destination, boasting 1,048 elegantly appointed guestrooms and suites that cater to discerning travelers seeking comfort and sophistication. As the largest luxury property in Austin, it offers an expansive 140,000 square feet of versatile meeting and event space, making it a sought-after venue for conferences, weddings, and special events. Operated by Fairmont Hotels & Resorts, a renowned global hospitality brand with a network of 90 spectacular properties across 30 countries, Fairmont Austin embodies the group's commitment to exceptional service, luxury, and guest satisfaction. This dynamic property is part of a growing portfolio, with 34... Show More
Job Requirements
- Previous customer related experience an asset
- Exceptional customer service skills
- Effective communication in English both written and oral
- Ability to multi task and work under pressure in a fast paced environment
- Professionalism in interactions with senior leaders, colleagues and outside contacts
- Proficiency in Microsoft Office programs including Word, Excel and PowerPoint
- Teamwork skills
- Ability to maintain calm and courteous demeanor focusing on guest needs
- Multi-lingual skills preferred
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
Job Qualifications
- Previous hotel experience is an asset
- Exceptional customer service skills
- Able to effectively communicate English in both written and oral forms
- Demonstrate the ability to multi task and handle assignments in a fast paced, high pressure work environment and deadlines
- Ability to maintain professionalism in working senior leaders, hourly colleagues and outside contacts
- Possess excellent working knowledge of computer software programs to include Microsoft Office (Word, Excel and PowerPoint)
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Required Education and Experience
- Previous customer related experience an asset
- We have authority to take initiative and anticipate moments that create unforgettable experiences
Job Duties
- Consistently offers professional, engaging and friendly service in accordance with Forbes Travel Guide standards
- Provides information to all guest inquiries and coordinates all guest requests by creating a meaningful itinerary for special arrangements or services in an efficient, professional and warm manner
- Maintains complete knowledge of all hotel features, services attractions, amenities, locations and hours of operation, all hotel and competitor restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules
- Assist guests with any plans or arrangements they require
- Assist guests regarding hotel facilities in an informative and helpful way
- Support Guest Experience department in managing online responses to reviews from all sources
- Contributes to the preparation of the Daily Report
- Attends regularly scheduled Front of the House staff meetings
- Ability to work in a fast-paced, busy, and sometimes stressful environment while dealing effectively with guests, management, team members, and outside contacts
- Perform a variety of Concierge, Loyalty, & Guest Experience tasks
- Ability to work under pressure and meet deadlines is of high importance
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- Maintains the Code of Ethics while behaving in a professional and kind manner at all times while representing Fairmont Austin, the Concierge Department and the profession of the Concierge
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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