Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Disability insurance
Employee assistance program
Job Description
Workforce Solutions for South Texas is a public organization dedicated to providing employment and workforce development services to residents of South Texas. The organization operates through various centers that act as community resources for job seekers and employers alike. Their mission is to support individuals in finding meaningful employment, upgrade their skills, and connect with training and educational opportunities. This commitment makes Workforce Solutions for South Texas a vital component in the regional labor market, contributing to economic growth and individual career success. They provide a wide range of services including employment assistance, training programs, veterans services, and support for... Show More
Job Requirements
- High school diploma or GED
- strong customer service orientation
- demonstrated knowledge of Workforce Solutions programs and services
- bilingual (English/Spanish) strongly preferred
- excellent verbal and written communication skills
- knowledge of the workplace, jobs, and requirements for entry into those jobs
- ability to multitask, prioritize responsibilities, and maintain detailed customer records
- proficient in or able to learn various computer software programs, office equipment, and Internet-based tools
- able to interact with customers in a positive, respectful, and productive manner
- must possess and provide a valid Texas Driver's License and automobile liability insurance
- must have access to reliable transportation to travel within the service area
Job Qualifications
- High school diploma or GED
- strong customer service orientation with the ability to build rapport, empathy, and trust with a diverse clientele
- demonstrated knowledge of Workforce Solutions programs and services
- bilingual (English/Spanish) strongly preferred
- excellent verbal and written communication skills
- knowledge of the workplace, jobs, and requirements for entry into those jobs
- able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who at Workforce Solutions can help
- ability to multitask, prioritize responsibilities, and maintain detailed customer records
- proficient in or able to learn various computer software programs, office equipment, and Internet-based tools
- able to interact with customers in a positive, respectful, and productive manner
- strong organizational and time management skills
- experience delivering presentations
Job Duties
- Provides a friendly greeting and suggests the best route for a customer to obtain desired service based on a brief conversation with each customer
- understands entire office operations sufficiently to direct customers appropriately
- may summarize Workforce Solutions services to customers who ask what we do
- offers work application and encourages completion when appropriate
- may check for previous work registration or other service and updates MIS systems
- provides information about community resources
- assures that needed materials are available to the public near the office entry
- demonstrates interest and concern for all customers, treating them with respect and care
- may assist customers by telephone, virtually, or in person using the resource room computers to assess goals, provide information, and assist job seekers transitioning to new employment
- assists customers in navigating computer-based information sources such as WorkInTexas.com and My Texas Careers
- guides customers on educational opportunities, training programs, and other available resources
- explains to customers the variety of software programs available for their use
- monitors computers and printers to ensure they are in good working order, performs limited troubleshooting and submits maintenance requests when necessary
- operates and monitors the use of fax machines, copiers, and phone banks
- provides career and job information through computer systems and printed materials
- keeps accurate daily usage records for the Resource Room and performs data entry for various reports
- assists in maintaining inventory of Resource Room materials, responsible for the custody, care, and safekeeping of agency property, and manages expendable supplies
- conducts outreach phone calls to job seekers listed on unemployment insurance and dislocated worker reports
- assists with curbside and virtual lab services
- manages VOS and WorkInTexas systems
- meets or exceeds daily, monthly, and year-to-date performance goals
- adheres to the mission of SERCO
- performs other related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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