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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $134,000.00 - $184,800.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Relocation assistance
Employee Discounts
bonus eligibility
Job Description
JW Marriott Desert Springs Resort & Spa, located in Palm Desert, California, is an esteemed luxury resort part of the JW Marriott brand under Marriott International's portfolio. Marriott International is a global leader in hospitality, operating premier hotels and resorts worldwide. The JW Marriott brand is synonymous with refined luxury, timeless elegance, and well-rounded hospitality experiences. It is dedicated to delivering exceptional services while prioritizing associate well-being and development. JW Marriott Desert Springs offers a unique blend of luxury, scenic beauty, and recreational excellence, catering to travelers seeking both relaxation and engaging experiences in a distinctive resort setting.
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Job Requirements
- High school diploma or GED
- two years experience in golf/course management
- Professional Golfers Association (PGA) membership
- or two-year degree from an accredited university in Business Administration or related major
- no work experience required
- ability to maintain active PGA or LPGA membership with annual certification
- strong leadership and decision-making skills
- excellent communication skills
- availability to work full time
- commitment to guest service excellence
- ability to manage budgets and financial performance
- experience in employee development and performance management
Job Qualifications
- High school diploma or GED
- Professional Golfers Association (PGA) member
- two years experience in golf/course management
- or two-year degree from an accredited university in Business Administration or related major, no work experience required
- strong leadership and management skills
- excellent communication and interpersonal skills
- experience in financial management and budget oversight
- customer service excellence
- knowledge of golf operations and maintenance standards
- ability to develop and implement business plans
- team development and mentoring experience
- proficiency in analyzing financial reports and sales data
Job Duties
- Assumes responsibility for financial goal achievement, analysis and reporting
- leads management team to develop and execute a business plan that achieves brand's and owner's financial goals, analysis and reporting
- supports recruiting, development, training and mentoring of golf employees
- develops and manages operating budget, capital expenditures, food and beverage and marketing plans with the leadership team
- verifies all unit areas are maintaining compliance with corporate and brand standards
- monitors day-to-day operating of total property
- drives guest service and employee satisfaction
- maintains active membership in PGA or LPGA by fulfilling annual certification requirements
- develops mutually beneficial relationships with all aspects of owner's organization
- monitors playing time of golfers to verify optimal speed of play
- conducts regular tours to evaluate course conditions
- develops golf department’s operating strategy and leads its execution
- reviews and manages controllable expenses such as labor, quality and quantity of grass seed, lawn chemicals, inventory levels, uniforms, utilities etc.
- works with Grounds Superintendent to ensure maintenance of course according to brand specific standards and agronomic practices
- makes decisions or recommendations regarding rates per round, retail pricing and services to enhance sales performance
- manages financial performance of golf department to achieve or exceed budget expectations
- adjusts services to meet customer demand and budget expectations
- monitors booking of tee times to verify maximum yield
- displays leadership in guest hospitality, exemplifying excellent customer service and creating positive atmosphere for guest relations
- empowers employees to provide excellent customer service
- strives to improve service performance
- establishes guidelines for employee expectations and parameters
- reviews guest feedback with employees to develop corrective action
- incorporates guest satisfaction in departmental meetings with focus on continuous improvement
- hires golf team members with appropriate skills and in timely manner
- creates developmental plans and develops team members based on strengths, development needs, and career aspirations
- sets goals and expectations using performance appraisal process and holds staff accountable for successful performance
- conducts annual performance appraisals
- verifies employees are treated fairly and equitably
- celebrates successes and publicly recognizes contributions of team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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