Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $39,200.00 - $72,800.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
retirement programs
Parental leave
Adoption assistance
Wellbeing resources
Travel perks
Job Description
Amex GBT, or American Express Global Business Travel, is a leading travel management company dedicated to helping clients navigate and optimize their corporate travel programs. Known for its innovative approach to travel technology and a strong commitment to customer service, Amex GBT operates globally while maintaining an inclusive and supportive work culture. The company emphasizes travel as a force for good, inspiring its employees to make a positive impact both within the business and the travel industry at large. With a focus on collaboration, internal promotion, and career development, Amex GBT offers a dynamic environment where employees' voices are valued... Show More
Job Requirements
- minimum of 2 years' corporate travel experience
- minimum of 2 years' native GDS expertise in Sabre
- excellent verbal and written communication skills
- excellent customer service skills in a travel environment
- strong time management and organizational skills including multi-tasking and prioritizing workload
- fares and ticketing knowledge including round the world and complex fares
- knowledge of car service, hotels and rail products
- domestic and international destination and geographical knowledge
- maintaining up to date knowledge of international travel notifications and guidelines
- demonstrated understanding of the relevant customer base
- ability to adapt communication style to the audience and lead travelers or travel bookers to desired outcomes
- ability to adapt to change
- ability to work across teams and departments
- flexible and prepared to work shifts between 6 AM to 11:30 PM EST Monday to Sunday
- part-time opportunities available including weekend shifts
Job Qualifications
- a minimum of 2 years' corporate travel experience
- a minimum of 2 years' native GDS expertise in Sabre
- excellent verbal and written communication skills
- excellent customer service skills in a travel environment
- strong time management and organizational skills including multi-tasking and prioritizing workload while ensuring quality
- fares and ticketing knowledge including round the world and complex fares
- knowledge of car service, hotels and rail products
- domestic and international destination and geographical knowledge
- maintaining up to date knowledge of international travel notifications and guidelines from government and client rulings
- demonstrated understanding of the relevant customer base
- ability to adapt communication style to the audience and lead travelers or travel bookers to desired outcomes
- ability to adapt to change
- ability to work across teams and departments
Job Duties
- advise and arrange travel for corporate business customers in the US, Canadian, UK and Australian markets
- conduct analysis and research on travel options and pro-actively anticipate traveler needs to sell additional services
- arrange and book domestic and international business travel including air, road, rail, and accommodations
- use Sabre as the Global Distribution System (GDS) for bookings
- ensure compliance with customers' travel policy, service provider policies, and regulatory requirements
- use positive telephone service techniques and act on special customer requests
- prevent fraudulent callers by following security protocols
- collaborate within the team to coach, mentor, and provide constructive feedback to improve service levels
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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