General Manager| Full-Time | University of Southern California (USC) Athletics
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $100,000.00 - $115,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group is a global leader specializing in venue development, management, and premium hospitality services within the live event industry. The company offers comprehensive solutions that cover every aspect of venue operations and hospitality, serving a prestigious roster of clients that includes highly attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. Oak View Group is recognized for managing world-class venues and delivering exceptional service that enhances the live event experience for audiences and clients alike. The organization is committed to innovation, excellence, and creating inclusive environments that reflect the diverse communities they serve.
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Job Requirements
- BA or BS degree
- Minimum 5-7 years management experience in food-related or concessions
- Concessions Manager Certificate preferred
- Food service sanitation certification required
- Ability to communicate professionally and courteously
- Ability to make quick business decisions under pressure
- Proficient in English
- Computer proficiency with Microsoft Office, POS, timekeeping systems
- Ability to work in fast-paced, team environment
- Knowledge of concessions locations and equipment
- Valid Food Handlers certificate and Alcohol Service Permit if required
- Knowledge of sanitation, food safety, alcohol service and safety standards
- Basic and complex math skills
- Cash handling ability
- High integrity and professionalism
- Independent work capability
- Union experience preferred
- Experience in stadium environment preferred
- Accounting background preferred
Job Qualifications
- BA or BS degree required, business-related major preferred
- MA or MS degree preferred
- Minimum 5-7 years management experience in food-related or concessions industry
- Concessions Manager Certificate preferred
- Advanced food service sanitation training certification required
- Strong communication skills with employees, volunteers, management staff and guests
- Ability to make sound business and operational decisions quickly and under pressure
- Proficient in English speaking, reading, and writing
- Proficient with Microsoft Office, POS systems, and timekeeping systems
- Ability to work well in a team-oriented, fast-paced, event-driven environment
- Thorough knowledge of concessions and premium service locations, equipment, evacuation procedures, and facility access
- Possess valid Food Handlers certificate and Alcohol Service Permit if required
- Knowledge of sanitation, food preparation guidelines, alcohol service policies, safety standards
- Strong math skills including addition, subtraction, multiplication, division, percentages
- Ability to handle cash accurately and responsibly
- High standards of integrity, professionalism, ethics and confidentiality
- Ability to work independently with little direction
- Experience working in a Union environment preferred
- Experience in fast-paced ballpark or stadium environment preferred
- Accounting minor or credits preferred
Job Duties
- Ensure legal, efficient, professional and profitable operation of the assigned venue
- Generate and review financial reports including budgets, projections, forecasting, revenue analysis, disbursements, capital investments, labor and product costs, wage and salary control, P&L financial statements
- Make final decisions on equipment purchases and leases
- Resolve conflicts including mediation, arbitration and labor negotiations when applicable
- Author, review and amend policies and procedures as required
- Author and amend contracts and authorize terms
- Oversee scheduling and labor allocation
- Analyze ticket sales in relation to staffing needs, target market demographics, and point-of-sale to guest ratios
- Evaluate historical sales and purchasing data for purchasing patterns and cost accuracy
- Program and maintain point-of-sale systems to ensure accurate financial reporting
- Direct managers in preparing and attaining future goals and provide follow-up on assignments
- Inspect operations regularly to maintain established quality standards
- Prepare and submit timely, accurate reports and ensure department heads complete their reports on time
- Develop an effective management team
- Evaluate manager performance and recommend improvements
- Review and assist in menu and marketing plan development with department heads
- Establish and maintain positive relationships with show managers, suppliers, vendors, and the public
OysterLink connects hospitality employers and applicants.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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