General Manager of Service

Tempe, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Performance bonus

Professional development programs

employee wellness initiatives

Job Description

Bleuwave is a fast-growing, multi-trade construction and services company specializing in plumbing, HVAC, and electrical work across both residential and commercial projects. With a strong commitment to operational excellence and customer satisfaction, Bleuwave has carved a reputation for delivering high-quality workmanship and dependable service. The company fosters a high-performance culture that encourages continuous improvement, safety, and employee growth. As a leader in the multi-trade construction sector, Bleuwave emphasizes the importance of innovation, teamwork, and strategic growth to maintain its competitive edge in the market. This dedication to excellence and growth has positioned Bleuwave as a preferred partner for clients seeking reliable and skilled trades services.

The General Manager of Service role at Bleuwave is a critical leadership position responsible for overseeing all daily operations within the service division. This division includes the plumbing, HVAC, and electrical service teams, each contributing to the company’s overarching goals of quality and customer satisfaction. The person filling this role will provide strategic direction, manage operational workflows, and hold full ownership of the division's financial performance, including revenue forecasting, margin management, and cost control.

In this role, the General Manager will lead efforts to standardize workflows and implement best practices, leveraging technology to enhance productivity and customer experience. This includes monitoring key performance indicators such as response times, job close rates, labor efficiency, and customer satisfaction levels to ensure continuous operational improvement. The role demands a hands-on leader who can nurture a positive company culture, foster a strong safety mindset, and build a talented team of service managers, technicians, and support staff. They will work closely with executive leadership to align the service division’s goals with corporate strategy, driving sustainable growth and efficiency.

The ideal candidate for this position comes with over seven years of progressive leadership experience in service operations within the plumbing, HVAC, or electrical trades, preferably with multi-trade expertise. Successful candidates will have managed large, diverse teams in fast-paced, expanding environments and will bring a strong financial acumen with proven P&L ownership. Communication, organizational leadership skills, and the ability to implement scalable systems and develop future leaders are essential qualities for succeeding in this role. Familiarity with service management technologies such as ServiceTitan is an added advantage.

This full-time position offers a dynamic and challenging environment where the General Manager of Service can make a significant impact on the company’s continued growth and success. With a focus on operational excellence and customer-first mindset, Bleuwave provides an opportunity to lead a critical business function while helping to shape the company’s future trajectory.

Job Requirements

7+ years of progressive leadership experience in service operations within plumbing, HVAC, or electrical trades
Proven experience managing large teams and multiple service lines
Strong financial acumen with P&L ownership
Excellent communication and organizational skills
Ability to build scalable systems and develop leaders
Familiarity with service management software is preferred
Commitment to safety and regulatory compliance

Job Qualifications

7+ years of progressive leadership experience in service operations within plumbing, HVAC, or electrical trades (multi-trade experience strongly preferred)
Proven experience managing large teams and multiple service lines in a fast-growing environment
Strong financial acumen, with a track record of P&L ownership and achieving performance targets
Excellent leadership, communication, and organizational skills
Proficiency with service management software (e.g., ServiceTitan) is a plus
Demonstrated ability to build scalable systems, develop leaders, and drive operational improvements

Job Duties

Provide overall leadership to the service division, including plumbing, HVAC, and electrical service teams
Set clear performance expectations and create accountability at all levels
Partner with executive leadership to set strategic goals and growth targets for the division
Oversee daily scheduling, dispatching, and field execution to ensure work is completed safely, efficiently, and to quality standards
Standardize workflows, implement best practices, and leverage technology to improve productivity and customer experience
Monitor KPIs such as response times, close rates, labor efficiency, and customer satisfaction
Own the P&L for the service division, including revenue forecasting, margin optimization, and cost control
Develop pricing strategies, manage budgets, and identify opportunities to improve profitability
Ensure accurate billing, job costing, and financial reporting
Recruit, train, and develop service managers, technicians, and office support staff
Foster a strong safety culture and compliance with all regulatory requirements
Create a positive, high-performance work environment that aligns with Bleuwave’s core values
Champion a customer-first mindset across all service operations
Resolve escalated customer issues and drive improvements based on feedback
Ensure service delivery meets or exceeds client expectations