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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Job Description
Lexima is a hospitality management company dedicated to delivering exceptional guest experiences through meticulous operational excellence and strategic leadership. The company specializes in managing upscale hotels and resorts, ensuring that each property under its care maintains high standards of service, cleanliness, and guest satisfaction. Lexima prides itself on its commitment to integrity, innovation, and community engagement within the hospitality industry.
The Hilton Garden Inn Miami South Beach is a vibrant hotel located in one of Miami's most sought-after destinations. Known for its prime location, the hotel offers guests a comfortable and enjoyable stay with modern amenities and personalized service. Ope... Show More
The Hilton Garden Inn Miami South Beach is a vibrant hotel located in one of Miami's most sought-after destinations. Known for its prime location, the hotel offers guests a comfortable and enjoyable stay with modern amenities and personalized service. Ope... Show More
Job Requirements
- Bachelor's degree in hotel/restaurant management or business preferred
- 2-5 years experience as assistant general manager or other hotel management role
- Previous general manager experience preferred
- Knowledge of computer software applications including word processing, spreadsheets, and hotel management systems
- Effective oral and written communication skills
- Ability to work a flexible work schedule
- Professional appearance with business attire
- Compliance with brand and company standards
- Hands-on leadership and team management skills
Job Qualifications
- 2-5 years as Assistant General Manager or other hotel management role required
- Knowledge of a variety of computer software applications in word processing, spreadsheets, and hotel management systems
- Effective oral and written communication skills
- Must be able to work a flexible work schedule as the hours for this management position will vary
Job Duties
- Lexima is seeking an experienced, results driven, leader to fill the critical role of General Manager at the Hilton Garden Inn in Miami South Beach
- The responsibilities of a General Manager include managing the daily hotel operations to achieve planned goals for operational integrity as measured by revenue, house profit, and RevPAR index while maintaining company standards for guest satisfaction, colleague satisfaction, quality assurance, and asset protection
- The General Manager will demonstrate leadership and professional image to colleagues, guests, sales accounts, local community representatives, vendors, and competitors
- The General Manager is directly responsible for the success of the housekeeping, front office and food and beverage departments of the property
- A hands-on approach is necessary to effectively manage the quality of customer service and guest suite cleanliness
- The General Manager also handles the purchasing and payroll submission for the property
- The General Manager will also be involved in the interviewing and hiring of new colleagues, as well as disciplinary measures
- Represent the hotel in a professional, knowledgeable and eloquent manner
- Dress appropriately in business attire at all times
- Ensure compliance with all Brand standards
- Ensure compliance with all Lexima standards as outlined in the Employee Handbook
- Maintain an impeccably clean, safe and inviting atmosphere inside and out
- Develop and execute both a short and long term operating plan to meet or exceed budgeted fiscal performance goals
- Attend monthly property review meeting to report on hotel performance
- Ensure an operating environment that will maximize guest satisfaction
- Meet or exceed customer service standards as measured by brand inspections, brand survey reports and social media reviews
- Respond to all reviews and initiate corrective action when necessary
- Establish a presence in the community through participation in local events, associations and community service projects
- Ensure revenue maximization through daily coordination with the assigned brand revenue management support representative
- Perform sales duties or work closely with the Sales Manager to set and achieve local account and group business sales objectives
- Continually recruit, train and monitor staff
- Ensure proper staffing levels on each shift
- Create and maintain a pleasant, safe and mutually respectful work environment
- Continually interact with and motivate all staff members
- Establish and maintain a comprehensive preventative maintenance program
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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