General Manager

Roselle, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid sick leave

Career Development

Job Description

Dunkin' is a globally recognized restaurant brand specializing in coffee, baked goods, and quick-service meals. With a vast network of franchise locations, Dunkin' emphasizes delivering consistent, high-quality customer experiences, operational excellence, and community engagement. As a leading player in the food and beverage industry, Dunkin' focuses on innovation, teamwork, and franchisee support to drive business success and customer satisfaction across its diverse markets.

The role of Restaurant Manager at Dunkin' is essential for the successful operation of a single restaurant location. This position requires a dynamic leader equipped to provide strong, positive leadership to a diverse team, ensuring an ... Show More

Job Requirements

basic computer skills
fluent in spoken and written english or the predominant language in your market
basic math and financial management
previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
college degree preferred

Job Qualifications

strong analytical skills and business acumen
works well with others in a fun, fast-paced team environment
on time, demonstrates honesty and a positive attitude
willingness to learn and embrace change
ability to train and develop a team including giving positive and constructive feedback
guest focused
time management
ability to manage conflict
problem solving
motivating others

Job Duties

perform all responsibilities of restaurant team members
recruit, hire, train and supervise restaurant team members including shift leaders, team members, bakers, and other support staff
foster a positive work environment by promoting teamwork, providing coaching and feedback, and resolving conflicts
implement training programs to enhance team member skills and performance
lead by example demonstrating a strong work ethic, professionalism, and adherence to company values
oversee day-to-day operations including opening and closing procedures, cash management, inventory control, and following brand standards and systems
ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards
create and maintain a guest focused culture in the restaurant
review guest feedback results and implement action plans to drive improvement
develop and implement operational strategies to increase efficiency, reduce waste, and enhance productivity
ensure exceptional customer service by providing a welcoming and friendly atmosphere
monitor customer feedback and reviews, taking necessary steps to improve service quality
monitor and control food and labor costs, inventory levels, and waste to maximize profitability
engage with the local community, build relationships, and explore partnerships or sponsorships
stay updated with industry trends, technology, competitor activities, and customer preferences to identify new business opportunities
communicate restaurant priorities, goals and results to restaurant team members
execute new product roll-outs including training, marketing, and sampling
complete DCP and other vendor orders to ensure all products are fully stocked
conduct self-assessments and corresponding action plans for food safety and brand standards
ensure restaurant budget is met as determined by franchisee
engage with Dunkin' and Inspire Brands Field Operations team as appropriate

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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