General Manager

The Hilton Garden Inn Greenville, part of the globally recognized Hilton brand, is a premier hotel known for its commitment to outstanding guest service, operational excellence, and vibrant team culture. Located in a dynamic market, this establishment benefits from its affiliation with Hilton, a name synonymous with quality, innovation, and hospitality leadership worldwide. The Hilton Garden Inn properties focus on delivering exceptional experiences to both business and leisure travelers through comfortable accommodations, modern amenities, and attentive personalized service. As part of the OTO Development portfolio, the hotel enjoys the stability and resources of one of the industry’s leading hotel development and management companies. OTO Development has been repeatedly recognized for its excellence in development, operational success, guest service, and community involvement, enhancing the hotel’s position as a preferred destination in Greenville. The company fosters a supportive work environment that rewards dedication and performance, offering a variety of competitive benefits to its team members including medical, dental, and vision insurance options, 401k with company match, life insurance, tuition assistance, paid time off, paid holidays, and travel discounts.

This position offers an exciting opportunity for a General Manager to lead the Hilton Garden Inn Greenville. The role requires a passionate and dynamic individual who thrives on leadership and enjoys building a positive team culture that supports guest satisfaction and operational success. The General Manager will act as the driving force behind the hotel’s revenue generation, team development, and daily operations management, ensuring every detail contributes to a remarkable guest experience. Compensation for this role ranges from $95,000 to $100,000 annually plus bonus incentives, reflecting the importance of this leadership position within the property.

The General Manager will lead the charge in sales and marketing efforts aimed at boosting property revenue while maintaining strong ties within the local business community. They will manage vendor relationships and negotiate service agreements to optimize operational efficiency. Financial acumen is critical, as the role involves reviewing financial statements and budgets to identify opportunities for performance improvement and cost control. The General Manager will work closely with hotel staff, coaching and supporting team members to meet targets for occupancy, rates, labor, and controllable expenses without sacrificing guest and employee satisfaction.

Emphasis on continual team development is paramount, including organizing service and technical training to maintain high standards. Open and collaborative communication within the team will be encouraged through a presence on the property and an open-door policy to actively solicit feedback and foster an inclusive work culture. The General Manager will be responsible for recruiting talented individuals who bring strong expertise, creativity, and leadership to the team, and will conduct regular evaluations and feedback sessions based on guest surveys and performance data.

A critical component of the role involves ensuring the hotel meets franchise standards and maintains a welcoming, safe, and secure environment for both guests and team members. The General Manager will address guest feedback proactively, analyzing trends to develop innovative solutions to service challenges while engaging directly with customers to enhance satisfaction. This position demands strong multitasking skills to oversee various operational facets, including budgeting for supplies, labor, utilities, and food and beverage expenses, always with a focus on delivering excellence.