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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $87.24
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
company provided life insurance
Tuition Assistance
Paid Time Off
paid holiday time
Travel Discounts
Job Description
The Hilton Garden Inn Greenville, part of the globally recognized Hilton brand, is a premier hotel known for its commitment to outstanding guest service, operational excellence, and vibrant team culture. Located in a dynamic market, this establishment benefits from its affiliation with Hilton, a name synonymous with quality, innovation, and hospitality leadership worldwide. The Hilton Garden Inn properties focus on delivering exceptional experiences to both business and leisure travelers through comfortable accommodations, modern amenities, and attentive personalized service. As part of the OTO Development portfolio, the hotel enjoys the stability and resources of one of the industry’s leading hotel development... Show More
Job Requirements
- Minimum of 5 years progressive hotel management experience
- previous hotel management with proven leadership and guest service success
- financial acumen for understanding financial information
- bachelor’s degree or extensive relevant experience
- excellent communication skills both oral and written
- effective listening skills
- leadership experience in direct sales producing minimum 50% market mix
- valid driver’s license
- exceptional time management and multitasking skills
- strong customer focus
Job Qualifications
- Bachelor's degree or extensive relevant work experience
- minimum of 5 years of progressive hotel management experience
- proven success in leadership of teams and guest service results
- financial acumen to work with financial data
- excellent oral and written communication skills
- effective listening skills
- prior leadership over direct sales efforts with at least 50% market mix of total revenues
- valid driver’s license
- ability to manage time and multitask effectively
- customer-focused mindset striving for optimal employee and customer satisfaction
Job Duties
- Lead the property in the generation of revenue through sales and marketing efforts
- maintain strong knowledge of and relationships in the local market
- manage relationships with hotel vendors and negotiate service agreements
- review financial reports and statements to assess performance versus budget and develop strategies to improve
- coach and support hotel team to manage occupancy, rates, wages and controllable expenses
- manage costs within budgeted parameters including supplies, labor, utilities, food, and beverage
- ensure service, technical skills, and training occur throughout the property
- establish and maintain collaborative relationships with team members
- establish presence on property and actively solicit team member feedback using an open-door policy
- hire team members demonstrating expertise and leadership
- observe service behaviors and provide feedback
- review guest feedback to identify improvement areas
- analyze service issues and develop creative solutions
- interface regularly with customers for feedback
- ensure building maintenance and atmosphere meet guest expectations
- administer policies fairly and recognize team performance
- work to ensure property meets franchise standards and maintains safety and security
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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